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Tcheuck's avatar
Tcheuck
Occasional Contributor
4 months ago

1Password for Mac unable to scan any 2FA QR Code

Hello, 

Using 1Password 8.11.6 on macOS 15.6.1. Again, the app can no longer scan 2FA QR Codes. Nothing happens. No message, no error. 

I’ve completely uninstalled 1Password by following this guide, restarted my Mac and reinstalled 1Password: the issue is still present.

Thank you

macos

6 Replies

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      4 months ago

      Tcheuck​ 

      Thank you for posting the Support ID! I've moved your ticket to the correct team and one of my colleagues will reach out to you soon via email.

      -Dave

  • Tcheuck's avatar
    Tcheuck
    Occasional Contributor
    4 months ago

    1P_Dave​ I sent an email to support@1password.com 2 hours ago, however I still haven’t received any (automated) reply.

    I sent the email at 3:00pm (Toronto time) from the email same email address listed in my profile. 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello Tcheuck​! 👋

    I'm sorry that you're not able to scan QR codes again. As a start, please update to 8.11.8 which is the latest version: How to keep 1Password up to date

    If you still see the issue after updating then can you confirm that you're following the same steps: 

    1. Open the app in question.
    2. Navigate to a app or website's security page until you see the 2FA QR code. 
    3. Open and unlock the 1Password for Mac desktop app. Make sure that you can see the QR code on the screen. 
    4. Edit the appropriate Login item and then click add more > One-Time Password.
    5. Click the scan QR code button. 
    6. Save the item. 


    If you are following these steps then can you share the app/browser/website that you're running into the issue with? 

    -Dave

    • Tcheuck's avatar
      Tcheuck
      Occasional Contributor
      4 months ago

      1P_Dave​ Same issue with the latest 1Password version. It happens on all websites. 

      I’m using the latest version of Google Chrome and Firefox on macOS 15.6.1.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        4 months ago

        Tcheuck​ 

        Thank you for the reply. So that I can help further, I'd like to ask you to reproduce the issue one more time and then create and share a 1Password diagnostics report from your Mac:

        Send a diagnostics report (Mac)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/1password-for-mac-unable-to-scan-any-2fa-qr-code/161357/replies/161600
        • Your forum username: Tcheuck
        • The address of the website where you reproduced the issue last.


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave