Forum Discussion

incantata's avatar
incantata
New Member
7 hours ago

3 hours to find the solution to install on new phone!

Yes, I have 1 password on my computer and an old Android phone.  I knew all of the info asked for: email, security key, password ... but no matter how I tried to set it up on the new phone, whether by scanning a QR code or entering the details manually, I kept getting the message "no passkeys found".  I had no idea what it was looking for.  Finally I went to Gemini to ask how to proceed.  There I was told to go to my web account and remove all passkeys and 2-factor login info.  After I did that I was finally able to install and use 1password on my new phone.  However, there was no help or instructions on the help menu and I did not remember setting up Windows Hello passkey.  So buyer beware!  I'm now thinking of moving to a new password manager.

1password.com
android
passkeys
windows

1 Reply

  • AJCxZ0's avatar
    AJCxZ0
    Silver Expert
    2 hours ago

    While we have no way of knowing what you mean by "set it up on the new phone", nothing about installing or using the 1Password app or supported integrations with other apps on Android platforms should ever involve "remov[ing] all passkeys and 2-factor login info" no matter how advanced the artificially intelligent chatbot suggesting that is.

    As for help or instructions, it's unclear what menu you were trying to use or why. How this relates to "Windows Hello passkey" is even more mysterious.

    Are you looking for help from us, or just sharing the fact that you spent a long time doing what shouldn't and usually doesn't take anywhere near as long?