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Forum Discussion
Former Member
5 years ago7.7.8 crashes
Hi. I just installed the ultimate version of 1password but it crashes from the very first moment.
I’m still running the 12.5.4 on my iPhone 6.
Please need help as I manage all my passwords through 1password.
Thank you.
13 Replies
- Former Member
I can’t send the diagnostic report as it’s impossible to open the 1Password app. Thanks @"jack.platten"
- Jack_P_1P
1Password Team
Hi @konstantinos:
Thanks for reaching out about this. I see we're tracking this internally so I've added you as an affected user.
I'd like to ask you to create a diagnostics report from your iOS device if you're able to:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/123522/7-7-8-crashes#latest
- Your forum username:
konstantinos
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
- Former Member
From the Purchase history i cannot find solution and I’ve already tried to reinstall the app.