Forum Discussion

Former Member's avatar
Former Member
5 years ago

7.7.8 crashes

Hi. I just installed the ultimate version of 1password but it crashes from the very first moment.

I’m still running the 12.5.4 on my iPhone 6.

Please need help as I manage all my passwords through 1password.

Thank you.

13 Replies

  • Former Member's avatar
    Former Member

    I can’t send the diagnostic report as it’s impossible to open the 1Password app. Thanks @"jack.platten"

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi @konstantinos:

    Thanks for reaching out about this. I see we're tracking this internally so I've added you as an affected user.

    I'd like to ask you to create a diagnostics report from your iOS device if you're able to:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member

    From the Purchase history i cannot find solution and I’ve already tried to reinstall the app.