Forum Discussion
Autofill popup instant disappears on IOS 15, iPhone/iPad on Chrome, Firefox & Safari...
Hi,
I have iOS 15 on my iPhone 11 Pro Max & iPad Pro 12.9 (Gen 5).
I have 1Password 7.7.8 installed on both devices.
I have Settings>Passwords enabled and set to 1Password only option.
I have Autofill enabled in the 1Password app as well.
The 1Password app works for the most part, I can do everything I would expect, even syncing with Dropbox works.
The problems start when trying to use Autofill in a browser.
Symptoms:
- Option to use Passwords doesn't even show on the username page of eBay or any other login page.
- After manually typing in the email or username and pressing next I finally get the Key icon with Passwords next to it on the onscreen keyboard. This is where the problem starts:
At the first time, when I click on it after a restart of device, the 1Password app is visible and slides up from the bottom of the screen but before we would get to the face ID part, it disappears. Any consequent time the animation doesn't even show anymore, you can see it starts and almost instantly vanishes. I tested and have the same result on Chrome, Firefox and Safari, using both devices and seeing the exact same behavior.
Is this something known? Any suggestions on how to solve this would be great...
1Password Version: 7.7.8
Extension Version: Not Provided
OS Version: iOS 15
19 Replies
Was this ever solved.? I have the same problem.
Jack_P_1P1Password Team
Hey @Kordaat / @matthewhsu:
Thanks for adding your input to this. We're still investigating and hope to know more soon. To get a little more insight as to what might be happening, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/123690/autofill-popup-instant-disappears-on-ios-15-iphone-ipad-on-chrome-firefox-safari#latest
You should both receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
ref: apple-5509
I am haring the same issues on iOS 15 on my mac and iPhone everything Works fine ipad 12 pro it does not if i try to installatie the extensions i first get a strange Firefox page that says to install Firefox? I Both have standaard Firefox and Firefox focus Both have the same issue. Why does Firefox ask me to install Firefox when all other iOS and non iOS (IPHONE13 pro max is same iOS as iPad Pro) do not? And of course why does it not show me the option of ios passwords and 1Password? How can i install it to only have 1Password as my main password manager.
I’m having a similar issue with 7.8.2 on iOS 15. The Safari extension works, but trying to auto fill in any other app will cause the keyboard to disappear and will freeze the app for 10-15 seconds before I can switch back to the keyboard. I’m able to replicate With over 500 items in All Vaults and with under 50. I don’t have attachments on many of my entries.
- Jack_P_1P
Hi @CrashDDL, I've located your diagnostics now. We're taking a closer look at them and we'll be in touch via email.
Cheers!
- Jack_P_1P
Great, thank you. If you could post the Support ID codes (it'll look like [#ABC-12345-678]) you received so I can look these reports up in our system, I can take a further look at what might be going on with this.
Cheers!
