Bug: Unable to add an account to 1Password on iOS when using a Security Key for 2FA
When 2FA is enabled with a security key, all login attempts using 1Password 8 on iOS result in “perhaps there’s a typo” error. Tested on iPhone 12 Pro Max with iOS version 16.5 on 1Password v8.10.7. Logins on all other platforms including the Windows app, Firefox extension, and Safari browser work just fine.
A work-around for this issue is to disable 2FA for 1Password. Logins will succeed with no security key required. However after re-enabling 2FA, 1Password 8 shows as being offline. Tapping Sign In from the pop up warning or the red cloud icon does nothing.
I'm happy to hear that things are now working for you. The issue doesn't affect everyone so it's possible that something changed to get things working for you specifically. Our developers are continuing to investigate this issue and plan to release a permanent fix in a future update.
1P_Dave I can confirm that after installing ios beta 8.10.8-42, I could add my 1Password account to the app even though I only have hardware security keys as my 2FA method.
I'm not seeing a fix in beta 8.10.8-42 and the internal work item for the issue remains open. Can you confirm that you're able to use your security key to add your account to 1Password for iOS version 8.10.8-42 (BETA)? I'd be happy to pass along your report to our developers.
I'm sorry that you're also affected by the issue. Our developers are still working on a fix and I don't have an ETA to share at the moment. When the fix is released you'll see it noted in our release notes: 1Password Releases
To workaround the issue and add your account to 1Password for iOS you can temporarily add a TOTP authenticator as a second factor and then remove it once the account is added to the app: Turn on two-factor authentication for your 1Password account
Same issue here. can't add my account to the ios app (v8) as I only have a Yubikey hardware security key as the 2nd authentication factor. GreyM1P is there an ETA for the fix. Thank you.
I ran into this when setting up a new iPad. I have 2FA enabled using a Yubikey, and, as an alternative, using an authenticator. The reason for having an alternative is that my old iPad could not use a Yubikey unless you used the one which had a lightning connector. My new one has USB-C so I should be able to use my Yubikey.
However I got the 'perhaps there's a typo' error. I tried several times to log in from the iPad by re-entering my login credentials, secret key, etc. Then I had an idea - try logging in using the authenticator. That worked!
There's probably a fix for this my now but I thought it might be helpful to add my experience. Hope it helps.
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Unable to add an account to 1Password on iOS when using a Security Key for 2FA","id":"message:72482","revisionNum":1,"repliesCount":25,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:72482"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:72482"},"body":"
When 2FA is enabled with a security key, all login attempts using 1Password 8 on iOS result in “perhaps there’s a typo” error. Tested on iPhone 12 Pro Max with iOS version 16.5 on 1Password v8.10.7. Logins on all other platforms including the Windows app, Firefox extension, and Safari browser work just fine.
\n\n
A work-around for this issue is to disable 2FA for 1Password. Logins will succeed with no security key required. However after re-enabling 2FA, 1Password 8 shows as being offline. Tapping Sign In from the pop up warning or the red cloud icon does nothing.
","body@stringLength":"580","rawBody":"
When 2FA is enabled with a security key, all login attempts using 1Password 8 on iOS result in “perhaps there’s a typo” error. Tested on iPhone 12 Pro Max with iOS version 16.5 on 1Password v8.10.7. Logins on all other platforms including the Windows app, Firefox extension, and Safari browser work just fine.
\n\n
A work-around for this issue is to disable 2FA for 1Password. Logins will succeed with no security key required. However after re-enabling 2FA, 1Password 8 shows as being offline. Tapping Sign In from the pop up warning or the red cloud icon does nothing.
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Bug: Unable to add an account to 1Password on iOS when using a Security Key for 2FA","moderationData":{"__ref":"ModerationData:moderation_data:72507"},"body":"
@kvr
\n\n
I'm happy to hear that things are now working for you. The issue doesn't affect everyone so it's possible that something changed to get things working for you specifically. Our developers are continuing to investigate this issue and plan to release a permanent fix in a future update.
\n\n
-Dave
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1P_Dave I can confirm that after installing ios beta 8.10.8-42, I could add my 1Password account to the app even though I only have hardware security keys as my 2FA method.
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@kvr
\n\n
I'm not seeing a fix in beta 8.10.8-42 and the internal work item for the issue remains open. Can you confirm that you're able to use your security key to add your account to 1Password for iOS version 8.10.8-42 (BETA)? I'd be happy to pass along your report to our developers.
\n\n
-Dave
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The issue has been fixed in v8.10.8 in the BETA channel. To install the beta ios app, go to https://support.1password.com/betas/
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@kvr
\n\n
I'm sorry that you're also affected by the issue. Our developers are still working on a fix and I don't have an ETA to share at the moment. When the fix is released you'll see it noted in our release notes: 1Password Releases
\n\n
To workaround the issue and add your account to 1Password for iOS you can temporarily add a TOTP authenticator as a second factor and then remove it once the account is added to the app: Turn on two-factor authentication for your 1Password account
\n\n
I'm sorry for the inconvenience.
\n\n
-Dave
\n\n
ref: dev/core/core#20680
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Same issue here. can't add my account to the ios app (v8) as I only have a Yubikey hardware security key as the 2nd authentication factor. GreyM1P is there an ETA for the fix. Thank you.
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@Martin68
\n\n
Thank you for adding your report and I'm happy that you were able to use your authenticator app to workaround the issue.
\n\n
-Dave
\n\n
ref: dev/core/core#20680
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I ran into this when setting up a new iPad. I have 2FA enabled using a Yubikey, and, as an alternative, using an authenticator. The reason for having an alternative is that my old iPad could not use a Yubikey unless you used the one which had a lightning connector. My new one has USB-C so I should be able to use my Yubikey.
\n\n
However I got the 'perhaps there's a typo' error. I tried several times to log in from the iPad by re-entering my login credentials, secret key, etc. Then I had an idea - try logging in using the authenticator. That worked!
\n\n
There's probably a fix for this my now but I thought it might be helpful to add my experience. Hope it helps.
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Thank you for reporting the issue. 🙂
\n\n
-Dave
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Thanks Grey.
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