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Dberth0's avatar
Dberth0
New Contributor
12 days ago
Solved

Cannot access 1password server from French phone operator network anymore

Hi,

since this morning, we cannot access our 1passord server when connected using a French phone operator network:

  • The app shows an offline status
  • The website lexifi.1password.eu returns a message that said the connection as been reset by peers

As soon as, the connection is established through the Wi-Fi network, all is normal.
We have tests with the following main operators, orange and SFR.

It looks like some firewall rule are filtering addresses from those operators.

Regards,

Denis

android
windows
  • 1P_Dave's avatar
    1P_Dave
    11 days ago

    Hello Dberth, Bestter06, and sano! 👋

    I'm sorry that you're seeing an offline message in the 1Password app on certain networks. Our infrastructure team deployed improvements to our network handling earlier today, can you lock and then unlock 1Password and let me know if you still see the same issue? 

    If you do still see the same issue then please let me know and the team and I can investigate further. 

    -Dave

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      8 days ago

      I'm happy that everything is working again. Thank you for letting us know! 💙

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 days ago

    Hello Dberth, Bestter06, and sano! 👋

    I'm sorry that you're seeing an offline message in the 1Password app on certain networks. Our infrastructure team deployed improvements to our network handling earlier today, can you lock and then unlock 1Password and let me know if you still see the same issue? 

    If you do still see the same issue then please let me know and the team and I can investigate further. 

    -Dave

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      8 days ago

      sano and Bestter06 

      I'm happy that everything is working again. Thank you for letting us know! 💙

      -Dave

    • sano's avatar
      sano
      New Contributor
      11 days ago

      Same here for all the family!

      Thanks you!

  • sano's avatar
    sano
    New Contributor
    12 days ago

    Same here, 4 phones, 3 Sosh and one OBS (two brands of the french mobile operator Orange).
    But it's ok on my Orange fibre connection.
    I have send my ip by mail at support@1password.com.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    12 days ago

    Please email us using support@1password.com Be sure to use the email address tied to the account in question. Be so kind as to include your IP address and we can check for any logs on our side. It could also be totally cell service related. I'd recommend checking on another network such as  Wi-Fi if possible and see how you fare.