Forum Discussion

parksjoe's avatar
parksjoe
New Contributor
2 months ago

Chrome passkey not being offered

I noticed that when I go to register for a site with a passkey, 1password is not offered as a source to save passkey. I believe I have all the settings enabled correctly and I am updated to newest version on everything, not sure what else to check. I have included screenshots of everything. 1Password on computer is unlocked, and extension works to save passwords. Oddly I don't see popups like on other computers to "save" passwords either.

 

browser extension
macos
passkeys

3 Replies

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi parksjoe,

    If you've already tried the steps in this guide, can you confirm you're using a 1Password Business account? If you are, then I would check to see if your IT team has turned off passkey support for 1Password as explained here: https://support.1password.com/team-policies/#sharing-and-permissions.


    If you're not using 1Password Business, or your IT team confirms that they didn't turn off passkeys for your account from their end, then let me know and I can help further.

    • parksjoe's avatar
      parksjoe
      New Contributor
      2 months ago

      I just followed guide again to recheck, and yes it still is failing. I also reached out to our security team and they don't have passkeys disabled. This is further confirmed by another coworker using the same system and being able to save/use passkeys with the same account. 

      • 1P_SimonH's avatar
        1P_SimonH
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi parksjoe,

        Thanks for that additional information! Since troubleshooting this further will likely require looking at details of your account that we don't want on a public forum, can you please email support@1password.com and once we verify your identity, we can get to the bottom of this.