Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Chrome: "Your connection is not private" and "unable to save item" errors all of a sudden
Been using the 1Password extension for Chrome both at home on my Mac and at work on Windows with absolutely no issues until today. All of a sudden when I clicked on the extension in Chrome, clicked on the + and again + to add a credit card, I received the following warning:
"Your connection is not private. Attackers might be trying to steal your information from my.1password.com (for example, passwords, messages, or credit cards)."
I've already restarted the browser, cleared all browsing data, and restarted the computer. The only difference now is instead of immediately getting that above message, the website tries to load for about 30 seconds now before it shows that message.
Also, when I was creating an account for the Support Community in order to post this thread, upon clicking "Save in 1 Password" after entering my user name, and then clicking "Save" on the pop-up window, I got an "unable to save item" error, which I've also never received before.
So what's going on? The Chrome extension on my Mac is still working fine. It's just in Chrome on Windows 10.
1Password Version: Not Provided
Extension Version: 2.0.5
OS Version: Windows 10
18 Replies
@ag_yaron ag_chantelle I've been using Firefox for the last few months due to this issue, but I just tried reaching my.1password.com again in Chrome, and it is now working again! The certificate is now listing the correct domain (1password.com) instead of that other domain. I still don't understand why this would only happen in Chrome on one network but not any others, but the issue appears to be resolved now.
@kaitlyn
All consistent except for Firefox (why does Firefox for macOS or Windows connect to my.1password.com when I'm on our network when Chrome, Edge, and Safari don't?). The thread I started in another forum has received no helpful replies, so I plan to contact our ISP on Tuesday (I'm out of the office on Mondays). I will definitely report back their findings.
One more thing. I didn't have Firefox for iOS installed on my iPhone, so I installed it just now and--unlike the desktop versions--it will NOT connect to my.1password.com when my phone is connected to my work's network (I get "An SSL error has occurred and a secure connection to the server cannot be made").
Also, I never clarified this before, but my work desktop is connected via ethernet, so this is not a wi-fi vs. ethernet issue.
I'm going to start a thread on another tech forum that I post on regularly to see if some knowledgeable people there might have suggestions of something I can change on our network to resolve this issue. Our network admin says he hasn't made any changes to our network, so he's not sure what could be causing this issue all of a sudden.
ag_chantelle1Password Team
@usagora
Great sleuthing! Indeed, it seems like your network could be playing a factor here. Let us know what you find after consulting with your network administrator. We'll be here to help if you require further guidance.
Doesn't work still. But I've just made a VERY interesting discovery. When connected via wi-fi to my local network here at work, both Safari for iOS and Chrome for iOS on my iPhone will NOT connect to my.1password.com (same error message: "could not establish a secure connection to the server"), but they both WILL connect to my.1password.com if I disable wi-fi and use the cellular data network instead. I also have a MacBook with me and neither Safari nor Chrome on it will connect to your website unless I switch from wi-fi to tethering (to my iPhone). But just like on Windows, Firefox for macOS connects fine to your website even when my MacBook is on wi-fi.
Also just tried Edge on my Windows 10 desktop here and it can't connect to your website either over wi-fi. ONLY Firefox works. Very, very strange. I wonder what's different "under the hood" in Firefox that makes our network a non-issue for it whereas it's a problem for 3 other major browsers.
Also tried turning off Safe Browsing in Chrome, but it still won't connect to your website.
I'm going to call the guy who set up our network and see if he has any clue why this would be happening. EDIT: He verified he hasn't made any remote changes and he also doesn't understand why this would be happening.
- ag_chantelle
@usagora
It looks like something odd is happening with Chrome, causing it to pull the wrong IP address, and attempt to connect to an OutSystems server. The fact that it works in Firefox makes it a bit more challenging to pin down where the bad IP address is coming from. If you try on a new Chrome profile with only 1Password installed, does the issue persist?
@ag_ana ag_chantelle
Also wanted to let you know I also tried uninstalling and then reinstalling Chrome just now, but it's still not working. I get the same error as shown in my OP. But this time I clicked on the "Advanced" button and took a screenshot of the entire thing in case this helps you guys resolve the issue. I'm trying to insert the image here, but NOW the insert image button isn't working! It's "hidden" behind this text area and I can't see the options to click on. The insert link button doesn't do that. So strange! I've taken a screenshot of this too. Happens in both Chrome and Firefox
Here is a link to both screenshots, since I'm not able to insert the images in this post:
https://drive.google.com/file/d/1X8R8c5_cB5p6EDwiwG8Ub-hudvNUyWeD/view?usp=sharing
https://drive.google.com/file/d/1pJuNnZPjjRZGFVLhG70kzmZj6tto1zje/view?usp=sharing
