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Forum Discussion
skr1pwd
2 years agoNew Contributor
Consistently crashing on Windows 11 startup
Every time I turn my computer on (or reboot) -- I immediately (after logging in to Windows) get a message saying 1Password has crashed. I click "Report" and it seems to restart itself OK.
It's more (extremely) annoying than anything else.
1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: Windows 11 Pro 22631.3374
Browser: Edge / Chrome
13 Replies
- 1P_Dave
Moderator
Thank you for the reply. So that I can look into this further and find a fix for the issue, I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/145149/consistently-crashing-on-windows-11-startup#latest
- Your forum username:
skr1pwd
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- skr1pwdNew Contributor
Thanks for getting back to me.
1. There are no other error messages. This is what comes up (I always click "Report" and nothing further appears):
2. It's been happening for months now.Hope this helps!
- 1P_Dave
Moderator
Hello skr1pwd! 👋
I'm sorry that 1Password is crashing after you boot your Windows PC. So that I can better understand the situation can you tell me the following:
- You mentioned clicking "Report", do you see any other error messages? Are you able to post a screenshot of what you see when 1Password crashes?
- When did the issue start happening? Has it occurred for months? Or has it just started happening recently?
I look forward to hearing from you.
-Dave