Forum Discussion

skr1pwd's avatar
skr1pwd
New Contributor
2 years ago

Consistently crashing on Windows 11 startup

Every time I turn my computer on (or reboot) -- I immediately (after logging in to Windows) get a message saying 1Password has crashed. I click "Report" and it seems to restart itself OK.

It's more (extremely) annoying than anything else.


1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: Windows 11 Pro 22631.3374
Browser: Edge / Chrome

13 Replies

  • skr1pwd

    Thank you for the reply. So that I can look into this further and find a fix for the issue, I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • skr1pwd's avatar
    skr1pwd
    New Contributor

    Thanks for getting back to me.
    1. There are no other error messages. This is what comes up (I always click "Report" and nothing further appears):
    2. It's been happening for months now.

    Hope this helps!

  • Hello skr1pwd! 👋

    I'm sorry that 1Password is crashing after you boot your Windows PC. So that I can better understand the situation can you tell me the following:

    1. You mentioned clicking "Report", do you see any other error messages? Are you able to post a screenshot of what you see when 1Password crashes?
    2. When did the issue start happening? Has it occurred for months? Or has it just started happening recently?

    I look forward to hearing from you.

    -Dave