Crashing bug on M1 Max MBP?

@o1y

I'm sorry to hear that 1Password is crashing on your Macbook Pro. I see that you've sent us an email and I've responded to you there. Please reply to my email and we can investigate further. :)

ref: MSC-31254-433

I have the same issue, but on a MacBook Pro 14" with M1 Pro.

1Password 7
Version 7.9.1 (70901007)

Hi @mshick:

To take a further look at what could be going on with 1Password on your MacBook, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/124759/crashing-bug-on-m1-max-mbp#latest
• Your forum username: mshick

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Same issue here. MacBook Pro 16" with M1 Pro.

@needhelpwithcrash:

Great, thank you, I was able to locate your email message in our system, and we'll be in touch there after we've taken a look.

Jack

ref: XIM-98554-748

Yes: XIM-98554-748

Hi @needhelpwithcrash,

Did you receive a Support ID from BitBot that looks something like [#ABC-12345-678]?

Jack

I'm also having this crash MB Pro M1 (first gen). Crashes frequently and almost always whenever I use the search field. Wasn't crashing yesterday (not sure if it auto-updated or not, but I'm running 7.9.1). Tried re-installing 1PW, installing macOS 11.6.0 -> 11.6.1 update, Safari update, and tried the 2 repair options in the 1PWTroubleshooting app; none of which helped. Also sent a diagnostic report via email from the app about an hour ago.

Note I do not (never have) had SentinelOne installed.

Hi folks,

I just wanted to quickly add to Ana's wonderful advice above that if you have a 1Password membership you can access your data using our web app at https://start.1password.com, even if the 1Password for Mac app is not working. That may be beneficial in the short-term until we have a more permanent solution for the crash you're experiencing.

Ben

Thank you for letting us know wavesound. Have you received a ticket number already after you sent us a diagnostics report?