Forum Discussion

Former Member's avatar
Former Member
3 years ago

Deleted old app, downloaded iOS v.8 but it doesn't work.

Switched iTunes account due to divorce, but couldn't use app due to it being purchased on previous account. Downloaded iOS v.8 but now it doesn't open at all and can't find stored passwords. Is it possible to roll back the app to v.7 and/or recover the missing passwords? I don't think they were ever stored externally.


1Password Version: 7.10.2
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ 16.1.2
Referrer: forum-search:https://1password.community/search?Search=ios%20roll%20back

3 Replies

  • Former Member's avatar
    Former Member

    Hi Dave, thanks for the response.

    This is was comes up. Tried to delete and reinstall but same problem. I've always used the stand alone app and have never had an online account.

  • Hello @Fletch4677! 👋

    I'm sorry that you're having trouble using 1Password 8, when you tap on the app icon what exactly do you see on the screen? Do you see an error message? Or a login page?

    Were you using an older standalone vault with 1Password 7 or do you have a membership? If you have a membership then do you see your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    -Dave