Forum Discussion
Deleted old app, downloaded iOS v.8 but it doesn't work.
Switched iTunes account due to divorce, but couldn't use app due to it being purchased on previous account. Downloaded iOS v.8 but now it doesn't open at all and can't find stored passwords. Is it possible to roll back the app to v.7 and/or recover the missing passwords? I don't think they were ever stored externally.
1Password Version: 7.10.2
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ 16.1.2
Referrer: forum-search:https://1password.community/search?Search=ios%20roll%20back
3 Replies
- 1P_Dave
Moderator
@Fletch4677
Thank you for the screenshot. I know that you said that you already tried to reinstall the app but can you try these specific steps in order:
- Remove 1Password 8 for iOS: Delete apps on your iPhone, iPad, and iPod touch - Apple Support (CA)
- Restart your iPhone.
- Reinstall 1Password 8 for iOS: 1Password 8 - Password Manager on the App Store
Let me know if you still see the issue after following these steps.
-Dave
- 1P_Dave
Hello @Fletch4677! 👋
I'm sorry that you're having trouble using 1Password 8, when you tap on the app icon what exactly do you see on the screen? Do you see an error message? Or a login page?
Were you using an older standalone vault with 1Password 7 or do you have a membership? If you have a membership then do you see your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
-Dave
