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lawrenceupton's avatar
lawrenceupton
New Contributor
1 month ago
Solved

Desktop app Touch ID Sensor is currently unavailable

I just started getting the error message ""TouchID sensor is currently unavailable when opening 1Password desktop app on Mac. Touch ID was working for 1Password a few days ago. Touch ID works fine for logging in to the Mac

This is on macOS Sequoia 15.7.3 when using the 1Password Desktop app v8.12.2. I do not have the Safari extension installed. It also works fine on my iPhone using Face ID on iOS 26.2.1

I have already tried the following recommended steps and still get the error message.:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn "Touch ID" off and then back on.
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.
macos
  • lawrenceupton's avatar
    lawrenceupton
    1 month ago

    The final solution was to uninstall 1Password and its data and then reinstall  That worked with no problems. Here is the guide:

    https://support.1password.com/uninstall-1password/?Mac=&mac

4 Replies

  • lawrenceupton's avatar
    lawrenceupton
    New Contributor
    1 month ago

    The final solution was to uninstall 1Password and its data and then reinstall  That worked with no problems. Here is the guide:

    https://support.1password.com/uninstall-1password/?Mac=&mac

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    1 month ago

    Hi lawrenceupton​ thanks for getting back to us with your Support ID number!

    I've reached out to you via email with the next steps and we can continue to troubleshoot there. I'll be closing this thread so we can keep the conversation in one place and to avoid any duplication of effort.

    -Chris

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 month ago

    Hi lawrenceupton​,

    I'm sorry to hear that you're having some trouble unlocking 1Password with TouchID due to an error about the sensor being unavailable. So that our team can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/desktop-app-touch-id-sensor-is-currently-unavailable/167498
    • Your forum username: lawrenceupton


    You'll receive an automated reply with a Support ID number.  Please post that number here.  Thanks!