Forum Discussion

2oe's avatar
2oe
New Contributor
8 months ago

downgrading family account to individual

i've subscribed 1 year family after my 1 year individual one has ended, i was going to share with my friend but things didn't go well so i wanna ask if it's possible to downgrade the subscription to individual ? and if so is it possible to refund the difference of price ?

i should mention that i have subscribed through app store (IOS)

discussion
family

2 Replies

  • ironmobius21's avatar
    ironmobius21
    New Member
    1 hour ago

    hi 1P_SimonH​ may I ask for your help downgrading my account from Family to individual. I have sent several emails to support and I have not received any reply from them. I have multiple tickets open.

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi 2oe,

    You can absolutely do that and you will get a prorated refund. 

     

    Because this will involve confirming you are the account owner and billing details, please email us at support@1password.com and we'll be happy to get you switched over!