Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Dueling Passkey Providers
I've run into a problem with macOS 15.5, with Apple's "Passwords" app, fighting with the 1Password plugin over which one gets to process the login request. This happens with Safari and with Firefox.
Steps to reproduce:
- Visit https://nintendo.com/ and try to log into an existing account.
- When you get to the page where it asks for an email and password, something in the page itself starts the "passkey" login process.
- The 1Password pop-up appears in the top right corner, asking how to handle the passkey request.
- Before you can get your mouse up there, some other dialog appears, asking its own question about how to handle the passkey request.
https://jms1.pub/1password/passkey-duel.png is a screenshot, taken using Safari but the same thing happens with Firefox.
I talked to Apple about this. After 45 minutes talking to an AI and then two different tier-1 support people, they finally escalated to a tier-2 rep who isn't required to read every word from a checklist, and she pointed out Safari's "AutoFill" settings. Turning all four of those checkboxes off helped for a bit, but after rebooting the machine it's doing the same thing again. Plus the fact that the same exact dialog pops up when using Firefox, tells me that something within the OS is making it happen.
Does anybody know where this is coming from, and more importantly, is there a way to stop it from happening, so that 1Password is the ONLY program trying to handle passkey requests?
11 Replies
Just wanted to chime in and say that the passkey feature in 1PW is simply unusable until this issue gets resolved. I stopped even bothering to create new passkeys in 1PW because I'm not able to autofill them in macOS due to the interference of the built-in macOS passkey prompt. Perhaps the issue lies with Apple as it is the built-in macOS passkey prompt that continues to popup even though it has been explicitly turned off? Or perhaps the issue lies with 1PW as it continues to not support the standard macOS autofill functionality? I don't really know. What I do know is that feedback directly to Apple from individual users often goes into a black hole. So I'm hoping 1PW as a large developer with a working relationship with Apple can get this sorted one way or another ... particularly since it's literally interfering with key functionality of your own product.
- 1P_Dave
Moderator
I'm sorry that you're still running into issues with passkeys when using 1Password in Safari. I know that you've previously reported this issue, and it sounds like you're running into a known issue that occurs for some users on some websites.
That being said, the issue shouldn't be occurring every single time that you try to use a passkey in Safari. So that I can learn more, are you able to reproduce the issue using this test website: https://webauthn.io/
If you're not able to reproduce the issue on that website than can you tell me a couple websites that you have reproduced the issue on recently?
-Dave
#31888
- 1P_Dave
Hello KG4ZOW! 👋
I'm sorry that you're seeing passkey prompts from both 1Password and macOS. As a first step can you try all of the steps in the following article for both Safari and Firefox:
If you still see the same issue on Nintendo's website then can you try to use a passkey on a different website to see if you also encounter the issue there? For example, do you see the issue on this test website: https://webauthn.io/-Dave
