Edge browser extension keeps corrupting

RyH

Thank you for posting the Support ID. One of my colleagues will reach out to you via email as soon as possible, please continue the conversation there.

-Dave

ref: ZQB-71984-339

Thank you, Dave. I had the extension become corrupt again just now, and I submitted the information. The support ticket ID is:

ZQB-71984-339

Thank you!

RyH

I'm sorry that you're seeing the same issue. So that our team can investigate this further can you please send the following to support+forum@1Password.com:

1. A JSON export of any policies applied to Edge from edge://policy/
2. The following version information from the device where the issue occurred last:
3. Operating system
4. Microsoft Edge browser
5. 1Password extension
6. A link to this thread.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

I'm seeing the same behavior on several machines in our environment also. We have only one other extension deployed and prevent the installation of other extensions. Updates and browser crashes/restarts seem to trigger the issue.

Hi bobnanski

Console logs are cleared when a browser session ends so it's best to collect them right after the issue occurs and before repairing or reinstalling the extension.

As a troubleshooting test, would you be willing to temporarily install the 1Password extension from the Chrome Web Store and not the Microsoft Edge Add-ons store? Extensions from the Chrome Web Store are compatible with the Microsoft Edge browser and this would tell me more about the issue so that I could investigate further. You can find 1Password in the Chrome Web Store here:: Chrome Web Store: 1Password – Password Manager

ref: dev/core/core#24395

Thanks for the information. My only concern is that I cannot reproduce the problem at will so you could conceivably have a very large console log before the issue decides to happen.; If that is not a problem I will send that info when it occurs. Thanks!

Hello bobnanski, dtguktf! Thank you for reaching out. I'm sorry to hear about the trouble you're both encountering with 1Password in the browser.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144898/
• Your forum username: bobnanski or dtguktf.
• A console log of the issue: https://support.1password.com/cs/extension-console-log/.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further.

-Evon

I'm also seeing this issue on my users' computers.
We do have security software but it is only happening on a small number of machines.

Repairing the extension resolves the issue again but this is the third time for one particular user.

So it happened again today and here is the screen shot you requested. I first see that the 1Password icon is missing from my Edge toolbar. I go into Manage Extensions and see the following:

If I click "Repair" it basically just re-installs the extension and then it will be fine for an indefinite amount of time.
Thanks for any assistance!

Hi Dave,
I have to wait for the issue to occur again, and as soon as it does I will post a screenshot
in answer to your questions:

1. No. I don't believe so
2. This is a personal PC

Thanks!