Face ID is not working. [Should now be fixed in 1Password 8.10.0-52 update]

The faceid unlock not working after I changed my faceid on my iPhone 12 pro max. It always show below message after face id authenticate successfully.
Have tried uninstall and reinstall. Doesn't work.

1Password Version: 8.9.3
Extension Version: Not Provided
OS Version: iOS 15.6.1
Browser:_ Not Provided

Version 8.9.3 still doesn’t resolve the Face ID issue. I am now back to using Version 7.9.8, which has been working very well.

I am a tad disappointed that this hasn’t been resolved yet.

I am using iPhone 11, iOS15.6.1. I had Version 7 on my phone when I installed Version 8. Could their credentials/iOS keychains (not iCloud keychain) somehow got mixed up causing Face ID on Version 8 not to work?

I’ve reset my Face ID multiple times in combination with turning the Face ID option in the app on and off to no avail.

Latest update today DOES NOT resolve this issue.
This is quite unusual.. 1Password are receiving many reports and as best I can see, they say they can't yet replicate this issue.. still only actively investigating.

Hi folks,

Thanks for following up. We're still actively investigating this, but don't have anything to share just yet.

Jack

Production channel version is also broken. I did the following to get the cleanest (?) installation under the circumstances:

1. Disable Face ID in the app (not the phone itself)
2. Signed out of 1password in the app
3. Uninstalled the app
4. Reinstalled the app
5. Launched the app
6. My old account appears as an option (hence the question mark next to "cleanest" above), ignore it
7. Choose "sign in with a different account"
8. Sign in with secret key and master password

No joy.

Looks like this is potentially very similar to, or related to FaceID issues raised in this topic;

https://1password.community/discussion/132671/v8-face-id-fails-often-when-it-shouldnt#latest

Hello I recently upgraded to 1password 8. Every time I access 1Password, the FaceID scan is successful but 1Password doesn't log me in. Instead, I see a quick flash of a message on the login screen: "That didn't work. Check your password and try again." followed by "You need to enter your account password before you can use FaceID."

Here's a video of what I see: https://www.dropbox.com/s/ltfoww27cwbox1d/1password%208%20issue.mp4?dl=0

I'm using iPhone Xs running iOS 15.6.1.

1Password Version: 8.9.2
Extension Version: 2.3.7
OS Version: macOS 11.6.8
Browser:_ Edge

@xyzulu I think this might be the ultimate culprit for me. I reset my network settings while traveling in June, which is when the beta stopped working for me. I thought it coincided with an update but now you have me thinking that it’s actually related to resetting my settings. Not sure how to fix it at this point though. 😞 Hopefully the devs will figure it out soon.

Same issue here.. 15.6.1 .. after a reset of Apple settings this has started happening on an iPhone of ours. Insanely frustrating.
App is unusable basically now..

In case this is of any help to other people, I have to say that I managed to re-install the previous version of 1Password (not version 8) and now I have both versions on my iPhone. The previous version works perfectly with Face ID, so at least I can use that until the problem is fixed with version 8...