Face ID Not Working [Fixed. Please see the approved answer for details.]

So there’s 2 unrelated biometrics issues? Oof.

AMonitorDarkly

Thanks for following up. I've taken a look and, at the moment, the two issues don't appear to be related.

-Dave

I had this issue (I'm also running iOS 16.1 beta, but that may not be connected). I had done Reset All Settings and it knocked out FaceID just for 1Password.

From a solution in another thread, I went through Erase All Settings and iCloud restore, and tested it by opening 1Password (which initially requires its password), then locking 1P, then testing if I could unlock with FaceID - which worked.

Is this issue anywhere near a fix?
It’s still happening despite the recent updates…

I was excited to see the update in todays app store, and doubly excited with the length of the patch notes.....until I wasn't.
It's wild that an issue of this magnitude and one that is hindering such foundational chunk of the app is still unfixed. This was first reported in AUGUST and the only 'fix' is for the user to factory reset their phone.

I am seriously intrigued to understand how something like this happens. How does a company of this size which is "trusted by 100,000s of businesses" and god knows how many other users, be completely handcuffed by an issue like this?

I haven't seen any other apps/companies running into the same wall, that all use faceid. What's the deal?

1Password Version: 8.9.6
Extension Version: Not Provided
OS Version: iOS
Browser:_ Not Provided

I think if you start fresh (no icloud backup restore) faceid won't work properly on v8

I noticed after todays update that FaceID almost always fails the first time for the iOS level auto-fills.

Wait I thought this only occurred to people who reset all settings. I haven’t seen any other posts stating anything different. I communicate with several who got the new iPhone 14s and use 1PW 8 with no issues. I’m still trying to figure out why people are doing that reset. I’ve never had to do that, only reset network settings to deal with a cellular issue ages ago. I’m still using 1PW 7 as it continues to do everything I need but I’m aware of quite a few who migrated and none are reporting this issue.

1P_Dave have the devs figured out if this is related to the Safari Extension biometrics issue?

https://1password.community/discussion/134042/ios-safari-extension-entering-password-all-the-time#latest

I've been switching clients to Lastpass (I provide security training to business and individuals) now as 1password won't work with Faceid for new users on iPhone. It's a deal breaker.. and months to fix is just too long to wait.

Lastpass has a few features 1password doesn't have.. and vice versa.. but at least face id works.. totally insane things came to this.. but 1password have had PLENTY of time.. there isn't even a beta on iOS that has fixed this issue. Mind blown.