Face ID Not Working [Fixed. Please see the approved answer for details.]

I understand the issues some are having with FaceID/Touch ID with 1PW 8 but since the simplest strategy is to continue to use 7 or re-download it and all the issues go away, at least I’m not having any. So 1PW is still very much alive for me and my wife.

Paying customer since 2012. Perhaps it’s time to give Last Pass a try. 1password is unusable on iOS now. No Face ID on the new iPad and on the phone it no longer comes up when need to enter password into modal pop-ups that have no address bar. What a terrible idea to move it there. Meanwhile Microsoft Edge password vault is available in Safari in any window.

This just killed 1Password for me. Killed it dead.

Bought a new iPad Pro. After transferring all from previous iPad… I had problems so I “reset all settings”. After factory reset… 1P8 stopped recognizing Face ID.

Sorry to see this has been an unresolved issue for months. Any hope of a resolution? Perhaps Agile Bits should stop charging subscription fees till its fixed as a show of good faith?

I also must add that simply saying we should check your blog to see when/if it has been fixed is a good example of bad customer relations/comms. Do better 1password.

@msw70 here it is: https://apps.apple.com/gb/app/1password-password-manager/id568903335

I can’t seem to find the 1P7 download. Is that no longer available?

Thanks for the tip @pappjo. I’ll reinstall 7 alongside 8.

For our friends at 1PW, here is a video showing the problem in Safari:
https://photos.app.goo.gl/vS4eTU8e4MtWPBf36

You can use both 7 and 8, just choose which is to be used for autofill. I’m still using 7 on all devices as I’ve not seen anything offered in 8 that I don’t have currently. No need to switch to another app.

I’m also on the verge of downgrading back to 1P7. Latest iPhone OS and current 1P8. In my case, the app unlocks with Face ID, but not Safari.

better to switch to lastpass now. its been a month of waiting to get a solution