Face ID Not Working [Fixed. Please see the approved answer for details.]

Can’t leave version 8 installed as it pops up when trying to logon to apps etc so in order to continue using Face ID with version 7 , version 8 gets deleted and now I won’t know if it ever gets fixed unless I constantly look for updates in the App Store

Wow! I didn’t see that one coming. It’s easier to switch password managers than it is to restore from iCloud and live with the threat that the next time Apple tells me to reset my settings I’m going to hork up 1Password again.

AMonitorDarkly To give a phone to someone else you’d do an erase all content and settings essentially creating a new phone for the other person to set up and use. Which is what I do when selling or trading my phones, after pulling the sim out so a new owner can transfer their sim from their old device into it to continue their cell service. Which if you think about it is exactly what the 1P folks are saying to do to resolve the issue on your own device followed by restoring from a back up.

So if you did that, which is not a reset, that’s a total wipe, then that would mean that the suggestion from Agilebits to do this does not work. That’s a serious problem, but I don’t know how it’s possible since the phone would be completely cleared of all data.

But I don’t believe others are doing this when they mention “reset”, that’s what has me wondering what’s going on that has them resetting. Even resetting network settings has never caused such an issue when I was advised once by Apple Support to deal with an issue. All that does is delete your WiFi network log ins and makes the phone re-acquire your cell connection if there’s an issue with it. And that never affected the 1Password app. But I don’t use 8, I’m staying with 7.

Whats going on to cause all these resets?

@pappjo I gave my old phone to my wife when I got my 14 Pro. Thus, I had to do a reset on my old phone in order to give it to her. Her phone now has this bug.

My wife’s phone is now experiencing this issue as well. It’s ridiculous that’s it’s taking this long to get fixed. It’s difficult enough getting her to use a password manager as it is without basic functionality randomly breaking.

I have the same issue and I had done a settings reset to resolve other issues.

I had both 7 and 8 installed so I could maintain the Watch app as that seems to have been cast aside.

Both 7 and 8 would not respond to FaceId tried all the simple steps above but nothing worked

I will not restore the device from backup that is just a ridiculous solution to this issue.

The fact that this is taking so long to resolve is just extremely disappointing and another straw on the camels back

I ended up deleting both versions, hard restarting the iPhone and installing version 7 and all is well.

So I then reinstalled version 8 and it still has the problem but version 7 still works.

I will leave 8 installed just to see if it ever gets fixed as if I dump it I’ll never know.

I sympathize with what’s being posted here as I had decided to stay with 1P 7 long ago and am not having issues. But I keep seeing posts about resetting the phone as triggering the issue. I am really curious why so many people have reset their phones. I’ve only done a reset network settings on my phone years ago because of some issue with my cell connection at the time, I don’t really remember what it was since it’s been so long. Other than that and having had almost every iphone produced, including my current 14PM, there’s never been a need to do this. Whats going on to cause all these resets?

I'm now in the same boat as everyone else. My phone got stuck in "Do Not Disturb" mode so I had to reset all settings on my iPhone 14 Pro Max running iOS 16.0.2 and 1Password 8.9.5. After the reset all apps except 1Password 8 were working. I played around endlessly with Turing off & on Face ID for 1Password, I deleted and reinstalled 1Password and reset Face ID twice. None of this helps. Oddly, I see the little green circle in the "Dynamic Island" which confirms that Face ID worked, however 1Password insists on having the master password every time. Sounds like I have the reset-the-phone-and-broke-it syndrome that everyone else is reporting..

Took nearly a month since the first post for 1Password staff to reply.. I'm a little shocked at what is going on at 1password. I've tried support via email as well, they. didn't even know about this issue.. yet here on the community.. it's everywhere. It's acknowledged by 1password staff on reddit.. but only a few weeks ago.. and nothing since then.

No blog post. No support article. No note in the app store. Do you see why we are frustrated Jack_P_1P ?

Jack_P_1P
"After performing these steps, the other important thing to do is to avoid using any options from the Transfer or Reset iPhone menu in Settings > General. We've found that using Reset All Settings may be linked to this issue."

as above.. this is also not acceptable. I should be able to reset my device settings anytime I want, without having to worry that an app will then stop working.

For MONTHS 1password has failed to properly acknowledge and explain why the current "stable" app doesn't work with FaceID. You should be considering crediting all your users for the months you have been deficient in acknowledging, explaining and resolving a very BASIC feature you advertise that is not working for MANY users.