@Ianlopshire see: https://1password.community/discussion/comment/659092/#Comment_659092 it's a 1Password issue for sure.

I am also experiencing this issue after doing “Erase All Content and Settings”.

I had other apps pop up and say something to the effect of: “Looks like something about Face ID has changed. Do you want to re-enable it?” Makes me think it’s a bug in 1 password and not iOS 🤷‍♂️

Crazy that it’s not resolved after this long

Face ID fails for me too. To be more clear, the Face ID process works (I get the "check mark" animation) but the 1Password screen behind it does the incorrect-password-shake animation. I tried disabling then re-enabling FaceID, and also removed the app completely and re-downloaded it. No dice. Please advise! Here's a screen recording showing it.

Re: the message it shows ("You need to enter your account password before you can use Face ID") I have done this many times (essentially every single time I need to get a password out)

Edit to add: Also this did seem to start after I had to do a "Reset All Settings" at Apple Support's request to fix an unrelated issue.

https://imgur.com/a/JxlShRC

I've also noticed that since I've been using 1Password 8 on my iPad Air 2022 (5th gen) and my iPhone 13 Pro, both Face ID and Touch ID don't work well with 1Password. With every other app on my devices, Touch ID and Face ID work as they should.

Latest iOS beta doesn't even address this issue..

_# There is no fix for Face ID issue with 1password8. Even factory restore didn't help. Each time I have to enter my master password which is very inconvenient. I got reply from support team to use 1password7 until a fix comes for 1password8. _

VKK-42961-813

Hi Anoop 👋

Thank you for contacting us here at 1Password Support. My name is Jac, and I'd be glad to help you today.

I'm sorry to hear you're experiencing issues unlocking 1Password on your iPhone with Face ID. After looking at the diagnostics report from your device, you are experiencing a known issue currently in 1Password for iOS where the app fails to unlock after successfully prompting for Face ID. Our development team is investigating this bug further and are working on a fix for this bug, so that you'll be once again be able to unlock 1Password with Face ID.

We always recommend keeping 1Password up to date to receive the latest features and bug fixes:

How to keep 1Password up to date
1Password Releases
Whilst our developers work on a fix for this issue, we are able to offer the following workarounds in the meantime:

Continue using 1Password 8 and unlock with your account password each time.

Re-download 1Password 7 which will allow you to unlock the app with Face ID until a fix is available in 1Password 8.

Follow a step-by-step tutorial on resetting your iOS device and restoring from an iCloud backup. We’ve seen this method restore Face ID unlock functionality in 1Password 8, but it can lead to potential data loss. We’d only like to offer these steps if you’re comfortable with the process and understand the risks.

Let me know which workaround you’d like to move forward with that we can help.

Jac Peregrine-Davies
Customer Support @ 1Password
https://support.1password.com/

This issue still not fixed till now, even factory restore didn't help. Anyway I got below reply from support team.

Hi Anoop 👋

Thank you for contacting us here at 1Password Support. My name is Jac, and I'd be glad to help you today.

I'm sorry to hear you're experiencing issues unlocking 1Password on your iPhone with Face ID. After looking at the diagnostics report from your device, you are experiencing a known issue currently in 1Password for iOS where the app fails to unlock after successfully prompting for Face ID. Our development team is investigating this bug further and are working on a fix for this bug, so that you'll be once again be able to unlock 1Password with Face ID.

We always recommend keeping 1Password up to date to receive the latest features and bug fixes:

How to keep 1Password up to date
1Password Releases
Whilst our developers work on a fix for this issue, we are able to offer the following workarounds in the meantime:

Continue using 1Password 8 and unlock with your account password each time.

Re-download 1Password 7 which will allow you to unlock the app with Face ID until a fix is available in 1Password 8.

Follow a step-by-step tutorial on resetting your iOS device and restoring from an iCloud backup. We’ve seen this method restore Face ID unlock functionality in 1Password 8, but it can lead to potential data loss. We’d only like to offer these steps if you’re comfortable with the process and understand the risks.

Let me know which workaround you’d like to move forward with that we can help.

Jac Peregrine-Davies
Customer Support @ 1Password
https://support.1password.com/

A 1Password staff member provided the most information I have seen on this issue here: https://1password.community/discussion/comment/659092/#Comment_659092

Despite the security setting in the iOS app to enable use of TouchID or FaceID to unlock 1Password on my iPhone 12 Pro Max, the app always asks for my password. I haven't updated my iPad to 1Passsord 8 and everything seems to work just fine, so either there's an issue with 1Password 8 or with iOS 16 or both.

Can anyone please advise on how I resolve this issue? Is it a known issue?

1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16
Browser:_ Not Provided

I also got the same issue. Here are my experiences so far:
* I can use FaceID normally until I tried "Reset All Settings" on iPhone
* After "Reset All Settings", all other apps still work perfectly fine with FaceID (especially bank apps) except 1Password
* I tried everything, uninstall/reinstall, reset FaceID, restart the phone, but never try to factory reset because why should I reset my whole phone for only one broken app?