Face ID Not Working [Fixed. Please see the approved answer for details.]

Hi @api I have found that exporting my 1Password stuff to LastPass works pretty well. LastPass does not have this same FaceID problem that only 1Password has. 1Password has been working on this since August - but made little progress other than telling folks to wipe their entire phone.

Why oh why is this still a problem? It was first reported August, and still no progress on fixing it. Last Pass is not having an issue (have to use that for work) and neither is Dashlane experiencing these Face ID bugs - this is only a 1Password problem. Looking into exporting my stuff to Last Pass - 1P8 has been a sucky sucky experience for me, both on the Mac and on iOS.

[#YIG-63637-993]

Hi @apl:

I'm sorry to hear you're experiencing issues unlocking 1Password with Face ID on your device. I'd like to ask you to create a diagnostics report from your iOS device to take a closer look at what's happening here:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134358/face-id-not-working#latest
• Your forum username: apl

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hi, the iPhone restore from backup did 'fix' my problem with FaceID not working on my iPhone 12 mini. However, it was quite a headache, and hilariously Face ID initially didn't work with a different app after I did this! (though all is finally working now).

You have to open every app, after the reinstall, to make sure all the permissions are granted for that app, to make sure all your widgets etc are working properly. It was quite a faff!

I hope for everyone else's sake you get a proper fix soon - I actually tried out all the competition and nearly switched to Dashlane...

Same issue on Ipad Pro with iPad OS 15.7. iPhone with iOS 16 works without any issues.

Same problem after phone reset (unrelated to 1Password) - iPhone X, iOS 16.0.2
Very annoying - all other apps are still working with FaceID.

Same problem as everyone else... FACE ID stopped working..... Per Apple Support they had me do a RESET ALL SETTINGS and after that FACE ID stopped working. Face ID use to work... Works on other apps but no longer on 1PASSWORD8

There are quite a few messages in this forum about Face ID not working. It appears that this is after the user has had to reset the phone settings. This includes Touch ID users as well.

I have recorded what happens when you try and open 1Password using Face ID

https://share.icloud.com/photos/06bb6URTpocK982d93DETBwcQ

Face ID is being used on 15 other apps successfully and of course with logging into the phone. You can see in the video that Face ID verifies correctly with the green tick but then says that didn’t work and to check my password.

Any chance this could be fixed, Face ID should let me into my account but it never works.

Ticket number: [#IHA-35172-961]

Hello,

regarding this issue, after upgrading to iPhone 14 Pro Max. i no longer have this problem!
When the ticket was issued, i was on iPhone 12 Pro. I have backed up the same phone and restored it via iCloud, everything now is working like before!! Face ID works every time with no problem. Just wanted to share.