Face ID Not Working [Fixed. Please see the approved answer for details.]

Thanks for the update. Respectfully, my "subjective experience" with 1Password is that there always seem to be little things breaking, suggesting an ongoing QA problem. It's not fun.

Hi @jackbrannen, we're really sorry for the trouble here. This is an issue that the team is working hard to resolve and we hope to have a fix for it soon. Your best bet is to keep 1Password up to date so that you have the fix as soon as it's available: https://support.1password.com/update-1password/

It will also be in our release notes: https://releases.1password.com/ios/

Some users have opted to redownload 1Password 7 to regain Face ID functionality. If you had previously downloaded version 7, you can find it in your app purchase history.

Thanks for your patience while we work on a solution. I've added you to our list of affected users and someone will reach out when it's resolved!

I’m not assuming it only happens to those who reset settings but that’s the vast majority of cases reported here. I’ve asked on several of Apple’s own forums and never got any replies except one person who stated he had never seen the issue. I do believe there is something specifically causing the issue. But even on the App Store reviews the only ones mentioning the issue also mentioned that settings were reset. I think it’s safe to say that it’s not a widespread problem. I had hesitated using 8, still have 7 on my iPad, until I got some feedback in those other forums. Until your post I haven’t seen any here that didn’t mention the reset. So I went ahead and installed it on my phone with no such issues with Face ID.

@pappjo: FYI - I've never reset my phone and had the problem as soon as I installed iPassword 8. However I directly reported it to support via email rather than using the forum so don't assume it only applies to those who reset their phones, I'm one!

I did reset of my settings and I have FaceID issue. The point is that 1password is the only one application that is not working with FaceID authentication after that reset (seems to be also the common input I got elsewhere). This doesn’t seem to be an Apple issue, otherwise many applications should have the same problem with FaceID.

It seems everyone having this issue reset their settings for some reason. I haven’t read one post on any forum, and I’ve asked on several of them, about this issue from anyone who didn’t reset their settings. This is the only forum where I’ve even seen this mentioned. I was hesitant to install 8 because of the posts here but I have now installed 8, and deleted 7, on my phone with no issues. Face ID works perfectly every time. That suggests to me that there is an iOS issue for those who did this settings reset. Which also suggests that the solution will have to come from an Apple update with Agilebits and other developers working with them.

Same issue as everyone — had to reset my phone settings a couple weeks ago and since then faceid on 1password (only) doesn't work.

Is there any movement on this issue? I am currently trying out other options, it's kinda dealbreaker to me that this seems to have lasted months.

When I open 1PW on my iPhone, it triggers the FaceID authentication. The FaceID works successfully, shows a checkmark, and then goes away. But then 1PW doesn't unlock. Instead it says, "That didn't work. Check your password or try again." Then I have to type in my master password to get in.

1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: iOS 16.1
Browser:_ Not Provided

I’ve been having this issue since early august and just checked to see that my post about it has been deleted. 1P_Dave this is insane

Dave is Face ID working again? It still doesn’t work on my iPhone 13 Pro. I just get the no shake every time, everything else works with Face ID, which indicates it’s properly configured to me.