Frequency of having to enter master password when using Windows Hello authentication integration

Hey @puchika, that's exactly what I was referring to. Since you already have that disabled, I'd like to ask you to create a diagnostics report from your Windows PC so we can investigate further.

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+windows@1password.com.

With your email please include:

• A link to your comment: https://1password.community/discussion/comment/649253/#Comment_649253
• Your forum username: puchika

Thanks!

Ali

Hi AliH1P, are you referring to Fast Startup under Window's Power Option? I do have that unchecked.

Thank you

Hey @puchika, thanks for reaching out. It's expected that some conditions such as Windows updates, BIOS updates, using the Fast Startup option, and changing some Windows settings may result in the TPM state being invalidated.

Do you have fast startup enabled? If so, let me know if things improve after disabling it. Looking forward to hearing how that goes!

Ali

Hi 1Password,

I'm having the same issue as the OP: whenever I restart , wake up from sleep or hibernate on my Win11 PC, I have to type in my master password. I have the previously recommended setting checked under Settings > Advanced.

Is there anything else that might be requiring my master password this frequently?

We're happy to help, @shale999. 😄

Thank you !

Hi @shale999, thanks for your message.

This sounds like normal behaviour, depending on your current settings with Windows Hello. Your account password is required the first time after reboot your device or if the 1Password process is completely terminated by quitting the app.

If your device includes a hardware backed TPM 2.0, you can follow this guide to manage your settings so Windows Hello unlocks will persist through reboots or after you quit 1Password.

I hope this information helps, but if you run in to any troubles along the way, we'll be here for you!