getting message: "some changes could not be synced with other devices:?

Same error.
Ticket Number: #UKN-23141-418

Michael

I'm seeing the same message. Just reported this issue.

Waiting for Ticket Number to be created.

Regards,

Michael

After all the testing, the following solution works for me: Delete the "Recently Deleted" category and then reinstall. I use advanced uninstall, with registry cleanup. The problem is solved for me.

Same problem on Android

Ticket : [#ELS-89992-566]

Thanks ag_mike_d . I would recommend the support docs be updated to cover that scenario - as I suspect that's one of the main confusion drivers here. Most would realize if a change never did sync - what most people are confused about are changes they though/can see did sync, but then are getting errors saying otherwise.

Hey @K2342,

This is mostly the case when 1Password is seeing older items that have been deleted from the cloud and therefore could not sync because it can't find that item, but a same/similar item with a different UUID still exists and is syncing as expected.

There are a few different errors we're seeing depending on the status of the offline items in question. As general rule, if you can confirm those offline items already exist on 1Password.com or you no longer need them, signing out and back in to your 1Password on your device, will help to clear the items.

Should you still need any of the items, or would like us to take a closer look at things you can email us at support@1password.com with your diagnostics report so we can provide next steps. Thanks!

Thanks ag_mike_d

The disconnect here for many, and I think not covered by that post - is that most of the "offline changes" we see "were" actually synced correctly.

I saw this on multiple devices - the "offline" changes were straight copies of already existing changes.

That's really the confusion I think. Why is it telling me a change that is exactly the same as what's in the cloud, never synced? By virtue of it being in the cloud and accessible from other devices - it "did" sync I believe.

Hi folks,

Thanks for all of your messages and sorry for the troubles you've experienced with offline items. I'm happy to hear this was resolved.

My colleague Grey has recently posted a guide to help. If others have encountered this issue or are still encountering issues, please take a look: What to do if you see a message about offline items — 1Password Community

To close the loop on my end, signing out of my desktop app and then signing back in seemed to shake it loose and get rid of this error or force the right kind of sync to happen so.

All my out of sync items were things I tried to move to the archive as well in retrospect.

Ty... same issue. Windows 11, latest version.

Ticket:

NSF-77194-328