Forum Discussion

hungry_1's avatar
hungry_1
New Member
3 days ago

Help recovering my suspended family account

Hi everyone,

I recently discovered that my account on a Family plan was suspended. I need to recover access to my saved passwords and ideally move to an individual plan.

Unfortunately, I cannot contact the Family organizer due to personal/family safety concerns. I have proof of account ownership and still have my Secret Key.

I've already submitted a support ticket but wanted to ask here in case there's a quicker path. Is there any way to recover my account and switch to an individual plan without going through the Family organizer?

Any advice would be greatly appreciated. I am really hoping to avoid losing my saved data and having to reset everything.

Thanks!

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1 Reply

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hi hungry_1​, thanks for writing in. I'm sorry to hear about the trouble with the suspended account.

    Only a family organizer can restore a suspended account in 1Password Families. If you're not a family organizer the only option would be to have another family organizer restore the account. As you mentioned you're in contact with our support team via email, I would recommend continuing the conversation there if you have questions about any specifics. 

    I understand how difficult to navigate a situation like this can be, and I'm sorry I couldn't be of more help here. If there's anything else we can help with, please feel free to contact the team.