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joe_topolin's avatar
joe_topolin
New Contributor
5 months ago
Solved

High background usage on iOS 26

Ever since I got my new iPhone 17 I'm seeing daily hours and hours of background activity from 1password, and it seems more people are suffering from the same issue: https://www.reddit.com/r/1Password/comments/1o6g8fu/high_1password_background_activity_ios_26/

Just yesterday, 1password ran for 7 hours in the background and use 6% of my total battery, with just 1 minute of actual screen time. Today it was 6% on 3 hours of background time, again with no screen time.

I'm using 8.11.14. I have also tried disabling background refresh and the safari extension as some people on Reddit suggested, to no help at all. And no, I'm not setting up 1password anywhere else, this is happening for weeks now.

Is this being investigated by the 1Password team at all? I haven't seen anything. If it continues it will surely encourage me to start the painful migration to somewhere else.

I have tried emailling support but got no answer. On Reddit everyone is lost.

  • Hello folks,

    I wanted to share an update on the current status of the issue. After investigating the problem, and thank you to everyone who provided screenshots and diagnostics reports, our developers have implemented improvements to the idle timer process for the iOS AutoFill extension. We expect these changes will help reduce the battery usage some people have been experiencing, but further investigation will be needed after the improvements are fully rolled out to determine whether any additional work is required.

    These improvements are currently being tested in the beta version of 1Password for iOS. I will update this thread once they are included in a future production release.

    I am sorry again for the inconvenience, and I truly appreciate your continued patience and understanding.

    -Dave

    Issue=PA-847

36 Replies

  • brusk's avatar
    brusk
    New Contributor

    The issue was gone for quite some time for me, but it has returned this week. Often days with 5-15% battery drain, and 10+ hours of background usage. 

    Can we please have an update from the engineering team? Sorry, but this is getting annoying! 

    iPhone 17 Pro, 26.2, 8.11.22

  • dirk's avatar
    dirk
    New Contributor

    I am on an iPhone 15 Pro Max, iOS 26.1 and using 1Passwor 8.11.18. Since the 2nd of December, 1Password all of a sudden started using between 5% and 15% of my battery as a background task, with 0 On Screen usage. I've tried uninstalling and reinstalling, I've also tried turning off background tasks for 1Password. Nothing seems to stop this. I am now considering just uninstalling it permanently until maybe a new version comes out. I have used 1Password for a very long time, and this is the first time I have really gotten an issue with it. From Reddit it seems I am not alone in this problem. I have also submitted a diagnostic report to 1Password, but maybe someone here knows what is going on and how to stop it ?

     

  • brusk's avatar
    brusk
    New Contributor

    Issue disappeared for me quite some time now. Currently on 26.2 DB2, 8.11.18, iPhone 17 Pro, but was also gone before. Will keep monitoring. 

  • Vikestart's avatar
    Vikestart
    New Contributor

    Same issue here on iPhone 17 Pro Max running the latest stable versions of iOS 26.1 (23B85) and the 1Password app (8.11.16).

    1Password is by far the app that consumes the most battery on my phone. Today it has consumed 11% of my battery, with only 2 minutes of actual on-screen usage and 11 minutes in the background. 11% for an app that I use just a couple of times a day is NOT okay. That is a HUGE portion of the battery.

    I see a lot of users have reported this issue fo several weeks already… If not fixed soon, I may have to cancel my subscription and look for another provider… 😅

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator

      Vikestart​ 

      I'm sorry that 1Password is using more battery than expected. The issue still open with our development team. If you update to version 8.11.18 do you still see the same issue?

      -Dave

  • The_Doctor's avatar
    The_Doctor
    Occasional Contributor

    iOS 26.1 (32B81) / 8.11.16 / iPhone 17 Pro max

    And a few days ago, it was even higher.  Almost 12 hours?  What’s going on guys?

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator

      The_Doctor​ 

      I'm sorry that 1Password is using more battery than expected. The issue still open with our development team. If you update to version 8.11.18 do you still see the same issue?

      -Dave

  • Hello joe_topolin​ and mafl2k​! 👋

    I'm sorry that you're seeing unexpected battery usage when using 1Password on your iOS devices. Our team has received sporadic reports of this issue and we have an internal work item open to investigate this further. 

    For anyone running into the issue, please provide the following:

    1. A screenshot of the battery usage that you see.
    2. The version of iOS that you're using: Find the software version on your iPhone, iPad, or iPod touch
    3. The version of 1Password that you're using: Find the version numbers for 1Password and your operating system
    4. Your model of iPhone or iPad: Identify your iPhone model


    I look forward to hearing from you.

    -Dave

    Issue=PA-847

    • mafl2k's avatar
      mafl2k
      New Contributor

      iPhone Air, IOS 26.0.1, 1pw 8.11.14

      Here I tested with Safari plugin disabled. But it was not consistent. Next day was higher again. I'll probably have to check this again:

       

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator

        mafl2k​ 

        Thank you for providing this information, I've passed it along to our development team. 

        -Dave

  • mafl2k's avatar
    mafl2k
    New Contributor

    Exactly the same here. Between 5-10% per day. 

    • brusk's avatar
      brusk
      New Contributor

      iOS 26.1 (32B81) / 8.11.16 / iPhone 17 Pro

      Issue was also present with 8.11.14 and all iOS 26.1 beta's, multiple restarts, background app refresh is disabled for 1PW.

      5-15% battery usage per day

       

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator

        brusk​ 

        I appreciate you sending this over. I’ve shared it with our development team for review.

        -Dave