Forum Discussion

srbnyc's avatar
srbnyc
New Contributor
4 years ago

I can't open 1Password on my iPhone XR iOS 14.7.1.

The master password that works in 1Password on my iMac keeps getting rejected on my iPhone. Of course, this means I cannot open any locked app on the iPhone! Pleas help!

1Password Version: 7.9.2
Extension Version: Not Provided
OS Version: iOS 14.7.1
Referrer: forum-search:https://1password.community/search?Search=my%20password%20isn't%20recognized

ios

1 Reply

  • Former Member's avatar
    Former Member
    4 years ago

    Hi srbnyc!

    The way 1Password unlocks is:

    • If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in
    • If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account
    • If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership

    If the password is accepted on your Mac, but not on your iPhone, you probably configured your 1Password apps differently with different vaults. If you open the 1Password app on your Mac, do you see a vault named Primary there?