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I upgraded to 1Password 8 on my Mac and it is not recognising my master password. 1Password 7 does
I upgraded to 1Password 8 on my mac this morning but when I tried to login it doesn't recognise my master password.
The same password works fine to access 1Password 7 on the Mac, and on 1Password 8 on all my other devices, but fails for 1Password 8 on this machine, weirdly!
1Password Version: 8
Extension Version: Not Provided
OS Version: MacOS12.6
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=Master%20password%20not%20working%20in%201Password%208%20for%20Mac
13 Replies
- 1P_Dave
Moderator
Hello @TomRaftery! 👋
I'm sorry for the delay in responding. Do you see an error message specifically telling you that your account password is not recognized? Or do you see a more generic error message like "We weren't able to sign in to your account. Maybe there's a typo? Check your sign-in details and try again."?
If it's the latter then can you try the following alternate method to add your account:
- In your browser, sign in to your account on 1Password.com.
- Click your name in the top right and choose Get the Apps.
- Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
- Enter your 1Password account password and click Sign In.
If that doesn't work then are you using a VPN or proxy of any sort? If you are then can you tell me a little more about your networking/VPN configuration on your Mac?
-Dave
