I upgraded to 1Password 8 on my Mac and it is not recognising my master password. 1Password 7 does

@Ramsteiner – I'm glad to hear that restarting your Mac solved it. It still surprises me to this day how much that can fix. :)

Embarrassed to say a simple computer reboot solved my issue. Not sure how or why but I’ll take it. I did try the alternate method but it yielded the same error message.

@Ramsteiner and @mancilg

I'm sorry that you're both unable to add your accounts to 1Password 8 on your Macs. Can you try the alternate steps that I mentioned in a previous post:

1. In your browser, sign in to your account on 1Password.com.
2. Click your name in the top right and choose Get the Apps.
3. Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
4. Enter your 1Password account password and click Sign In.

If that doesn't work then are either of you using a VPN or any sort of network proxy?

-Dave

I am also having the same problem - glad to see it isn't just me. Downgraded to 1password 7 so I would have access to my passwords

I'm having the exact same issue. Any suggestions to resolve this? My iMac was not synching with my other devices so I signed out on the iMac and thought I could sign back to reset the account. Then got the "We weren't able to sign in to your
account. Maybe there's a typo? Check your sign-in details and try again." I know the password and secret key are correct. I can login to 1passowrd.com. I'm on the latest public beta of Mac Ventura and 1password 8.9.6

@TomRaftery

I've just replied. Let's continue the discussion via email.

ref: NTE-22112-675

Hi @TomRaftery:

Great! I can confirm that we've received your email and we'll be back in touch as soon as possible :)

Done - the support ID is [#NTE-22112-675]

Hi @TomRaftery:

Thanks for giving those steps a try and sorry to hear you're still experiencing issues. We're tracking this issue you're experiencing so I'd like to ask you to create a diagnostics report from your Mac to take a closer look of what's going on here:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133637/i-upgraded-to-1password-8-on-my-mac-and-it-is-not-recognising-my-master-password-1password-7-does#latest
• Your forum username: TomRaftery

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

The error says "That didn't work. Check your password and try again"

I tried the "Add you account directly" option outlined above but I received the same error.

No VPN or proxy, just a standard fibre connection to the internet.