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Fichte's avatar
Fichte
New Contributor
1 year ago

Importing from Bitwarden fails

I have rather large Bitwarden vault with 1500 entries, mostly logins but also secure notes, serials and credit card informations. Many use additional custom fields. When I follow the instructions an...
discussion
macos
vault management
danaimone's avatar
danaimone
New Contributor
1 year ago

Hi 1P_Dave, thanks for the reply. My issue occurred specifically with the 1Password Desktop app. I'm running macOS Sonoma Version 14.7.1, 1Password for Mac 8.10.64 (81064007). 

Here's the error that appears in the desktop app upon import:

I just tried it in the web app and it seems to have worked just fine with the same file (thanks for that suggestion, not sure why I didn't try that before), so this seems isolated to the desktop app.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 year ago

danaimone 

I'm happy that the web app in the browser allowed you to import the json file from Bitwarden. The importer in both the web app and the desktop app should work the same way and I'd like to see what might be going wrong in the desktop app. Please create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to [email protected]

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/importing-from-bitwarden-fails/152373/replies/152684
  • Your forum username: Danaimone


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • danaimone's avatar
    danaimone
    New Contributor
    1 year ago

    LXW-53414-452