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blah1pblah's avatar
blah1pblah
New Contributor
2 months ago
Solved

Is my VPN being blocked?

Hi all,

All my traffic goes out through a VPN. As of yesterday, I seem to be unable to authenticate to 1Password. On the Mac App I see a crossed out red cloud. If I use my mobile phone as a hot-spot, it works.

This is what I can see in the logs.

WARN  2025-03-17T11:29:21.281+00:00 runtime-worker(ThreadId(3)) [1P:app/op-app/src/app/backend/synchro.rs:396] auth failure for <REDACTED>: HttpError((/rustc/<REDACTED>/library/core/src/ops/function.rs:250, IoError(IoError(error sending request for url (<redacted URL>)))))

If it's not 1Password blocking my VPN, then what would you propose I do to troubleshoot?

Thanks.

ios
macos
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Hello blah1pblah! 👋

    I'm sorry that you're seeing an offline message in 1Password when using your VPN. As a first step, make sure that your VPN is allowing all of the following connections that 1Password needs to operate: 


    If you're using 1Password for work then check with your IT team to see if they're blocked certain connections from VPNs or other sources. 

    Let me know how that goes. 

    -Dave

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  • blah1pblah's avatar
    blah1pblah
    New Contributor
    31 days ago

    This here is in case someone has the same problem as me, it could simply be because I had changed my email address and the app was expecting me to log in again to validate the change. I realised I had to do so on the phone so maybe that was the problem on the mac? If it was, it was not clear. The phone shoves a login prompt as you open the app with an explanation as to why you have to log back in to the app.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello blah1pblah! 👋

    I'm sorry that you're seeing an offline message in 1Password when using your VPN. As a first step, make sure that your VPN is allowing all of the following connections that 1Password needs to operate: 


    If you're using 1Password for work then check with your IT team to see if they're blocked certain connections from VPNs or other sources. 

    Let me know how that goes. 

    -Dave

    • blah1pblah's avatar
      blah1pblah
      New Contributor
      2 months ago

      Hi Dave, thanks for your help and two thumbs up on the doc.

      It seems it was a temporary issue. Al is back to normal this morning.

      Thanks for the support

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        31 days ago

        I'm happy that everything is working again. 

        -Dave