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gfunkdave's avatar
gfunkdave
New Contributor
2 months ago
Solved

Is the service down? [Resolved]

I'm getting the red cloud "no connection" icon on multiple networks, both my office and home. I can't ping my.1password.com from either location, either. Is the service experiencing issues?

discussion
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Hello folks, 

    I'm sorry for any issues you had using 1Password earlier today. Our team has implemented a fix for the issue and is monitoring the results. You should be able to use 1Password normally again although some users may need to authenticate again.

    Additional information is available on our status page.

    If you are still having trouble using 1Password then send an email to support@1Password.com and our team can help further.

    -Dave

6 Replies

  • tn0515's avatar
    tn0515
    New Contributor
    2 months ago

    yes there was an outage, i couldn't log in as well.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      tn0515​ 

      I'm sorry for the disruption, the issue should now be resolved. See my post here.

      Are you able to sign in to 1Password now? 

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello folks, 

    I'm sorry for any issues you had using 1Password earlier today. Our team has implemented a fix for the issue and is monitoring the results. You should be able to use 1Password normally again although some users may need to authenticate again.

    Additional information is available on our status page.

    If you are still having trouble using 1Password then send an email to support@1Password.com and our team can help further.

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello everyone,

    I'm sorry that you are having issues with 1Password. 1Password services are unavailable or slow to respond for some users, our engineers have identified the issue and are deploying a change to mitigate it. Please visit our status page to stay updated on our progress as we work diligently to solve this issue.


    Thank you for your patience and understanding as we work to resolve this issue.

    -Dave

  • CPTHL's avatar
    CPTHL
    New Contributor
    2 months ago

    I'm also having problems. Although I can still access the browser extension and macOS app, I'm getting a "upstream connect error or disconnect/reset before headers. reset reason: overflow" error at times when navigating to my organization's admin page. When the page does load successfully, I then receive a "ServerError: 503" when attempting to sign in.

    https://status.1password.com/ shows "All Systems Operational". Is there a better way to report outages than on these forums?

    • gfunkdave's avatar
      gfunkdave
      New Contributor
      2 months ago

      Looks like it's down and the status page isn't updated.

      https://www.reddit.com/r/1Password/comments/1ks1qqq/1password_seems_to_be_down_cant_login_via_plugin/