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AgingKeeper's avatar
AgingKeeper
Dedicated Contributor
7 months ago

Issues saving and signing in with passkeys on the Mac

Hi, With 1Password having added Passkeys I decided to see if they are useful.  I now have several accounts that have passkeys. Several times over the past couple of days I have been in a situatio...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello AgingKeeper and jeo4long! 👋

I'm sorry that you're both running into issues when saving passkeys in 1Password. So that I can determine whether you're running into a known issue can you tell me the following: 

  1. Which browser(s) are you using?
  2. Are the websites that you're saving passkeys for listed on https://passkeys.directory/? Can you share some examples of the websites that you're run into trouble with? 

In addition when I have generated passkeys I am finding that the 1Password stores it in its own login item and not with the credentials I used to use for the site.  I may be wrong but I am not sure it even asks if I want to upddate an existing login. 

1Password in the browser will ask you if you'd like to update your existing login item with the passkey or save a new login item: 


Are you not seeing this prompt when saving a passkey in your browser on your Mac? You can find our guide on how to save a passkey here: Save and sign in with passkeys in your browser

-Dave

jeo4long's avatar
jeo4long
New Contributor
7 months ago

Hi Dave, I have better luck with my mac laptop.  My problem mostly trying to use the passkey with my mobile devices and tablets.   I have an iPhone, iPad and Android phones and tablets.   My general questions is how do you force the browser or device to use passkey stored in 1password?   For browser, a lot of time (even though 1password is installed), when a website asked for passkey (for example, google login), then it gives me message to use "phone" instead of using the 1password.