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AgingKeeper
Dedicated Contributor
2 months ago

Issues saving and signing in with passkeys on the Mac

Hi, With 1Password having added Passkeys I decided to see if they are useful.  I now have several accounts that have passkeys. Several times over the past couple of days I have been in a situatio...
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saving and signing in with passkeys on the Mac","id":"message:154015","revisionNum":2,"repliesCount":11,"author":{"__ref":"User:user:16886"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:154015"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154015"},"body@stripHtml({\"truncateLength\":200})":" Hi, \n With 1Password having added Passkeys I decided to see if they are useful.  I now have several accounts that have passkeys. \n Several times over the past couple of days I have been in a situatio...","body@stringLength":"1543","rawBody":"

Hi,

\n

With 1Password having added Passkeys I decided to see if they are useful.  I now have several accounts that have passkeys.

\n

Several times over the past couple of days I have been in a situation where an app or a website in my browser requires that I log in using a passkey.  However 1Password is not detecting the request and as a result there is no way I have found so far that I can tell 1Password to use my passkey to sign in. 

\n

A key \"feature\" of 1Password's use of an app and a \"paired\" extension in web browsers has been that when the extension is not working properly or when I am logging into a standalone app I can always open the app and copy and paste my credentials into my browser or into the app.  My inability to use my passkey is breaking 1Password for me.  

\n

In addition when I have generated passkeys I am finding that the 1Password stores it in its own login item and not with the credentials I used to use for the site.  I may be wrong but I am not sure it even asks if I want to upddate an existing login.  Once done there is no way for me to merge the username, passwords and 2FA codes also associated with the same account together.  So now I have duplicates that will take me time to merge.  

\n

Also good luck finding the items with passkeys if you are trying to figure all of this out.

\n

I understand the potential security benefits of passkeys but using them in 1Password so far has me baffled.  What am I missing?  

","kudosSumWeight":1,"postTime":"2025-04-02T15:49:15.200-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:best practices","text":"best practices","time":"2025-02-27T12:34:44.338-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:discussion","text":"discussion","time":"2024-10-18T14:11:17.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:154015_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":290},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:154015":{"__typename":"Conversation","id":"conversation:154015","solved":false,"topic":{"__ref":"ForumTopicMessage:message:154015"},"lastPostingActivityTime":"2025-04-28T13:47:07.617-07:00","lastPostTime":"2025-04-28T13:47:07.617-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:154015":{"__typename":"ModerationData","id":"moderation_data:154015","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:154015_2":{"__typename":"Revision","id":"revision:154015_2","lastEditTime":"2025-04-22T11:24:48.475-07:00"},"ForumReplyMessage:message:154128":{"__typename":"ForumReplyMessage","id":"message:154128","conversation":{"__ref":"Conversation:conversation:154015"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":154128,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Issues saving and signing in with passkeys on the Mac","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154128"},"parent":{"__ref":"ForumReplyMessage:message:154070"},"body":"

jeo4long 

\n

Thank you for the reply. You'll want to make sure that you've set 1Password as the passkey provider for autofill on both your iOS and Android devices: 

\n\n


Once you've followed those steps on all of your devices, let me know if you still see an issue. If you do then please tell me what you see on your screen when you try to sign in to your Google account using a passkey and tell me which browser and device you see the issue on. 

\n

-Dave

","body@stringLength":"1185","rawBody":"

 

\n

Thank you for the reply. You'll want to make sure that you've set 1Password as the passkey provider for autofill on both your iOS and Android devices: 

\n\n


Once you've followed those steps on all of your devices, let me know if you still see an issue. If you do then please tell me what you see on your screen when you try to sign in to your Google account using a passkey and tell me which browser and device you see the issue on. 

\n

-Dave

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Hi Dave, I have better luck with my mac laptop.  My problem mostly trying to use the passkey with my mobile devices and tablets.   I have an iPhone, iPad and Android phones and tablets.   My general questions is how do you force the browser or device to use passkey stored in 1password?   For browser, a lot of time (even though 1password is installed), when a website asked for passkey (for example, google login), then it gives me message to use \"phone\" instead of using the 1password.

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Hi Dave, I have better luck with my mac laptop.  My problem mostly trying to use the passkey with my mobile devices and tablets.   I have an iPhone, iPad and Android phones and tablets.   My general questions is how do you force the browser or device to use passkey stored in 1password?   For browser, a lot of time (even though 1password is installed), when a website asked for passkey (for example, google login), then it gives me message to use \"phone\" instead of using the 1password.

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