Keyboard does not work in Windows Hello

Your support ticket ID is YCA-16985-897

Hi 1P_Dave , I'd like to be a +1 to this, I'm having the same problem. I've emailed per your instructions above and will add my support ID when I receive it.
Thanks,
Pat

khk

Thank you for posting the Support ID, I see that my colleague has sent you a reply via email. Please continue the conversation there.

-Dave

ref: QYW-32114-171

Hi 1P_Dave, Here's the support ID number: QYW-32114-171

Another thing I wanna add, after 1P triggers the Win Hello window, it causes my Shift key to be constantly active (not physically). I'd have to reboot for it to be restored. I currently have unlock using Windows Hello for 1P disabled.

ehuggz and khk

Thank you for the version information. So that the team and I can look into this further, I'd like you both to:

1. Update to 1Password for Windows version 8.10.54: How to keep 1Password up to date
2. Reproduce the issue again.

Then I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/149154/keyboard-does-not-work-in-windows-hello#latest
• Your forum username: ehuggz

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

khk It is nice to know I am not crazy and the problem is probably not my System.

Below are my 1Password and Windows Versions
1Password for Windows 8.10.52 (81052025)
Edition Windows 11 Enterprise
Version 24H2
Installed on ‎10/‎7/‎2024
OS build 26120.2415
Experience Windows Feature Experience Pack 1000.26100.36.0

I'm having this issue too. Exactly the same issue ehuggz is describing. Windows Hello only fails to work for 1Password.

1Password Version: 8.10.54 (81054022)
Extension Version: 8.10.54.22 (81054022)
OS Version: Windows 11 Dev Insider (26120.2415)
Browser: Vivaldi 7.0.3495.18 (Chromium)

I followed the directions - same issue. Nothing happens when I try to type the PIN. The cursor doesn't move at all. If I press enter I get a message saying: Enter PIN

It does only happen when unlocking 1Password.
Windows Hello PIN works fine to unlock the PC.
Windows Hello PIN worked until recently to unlock 1Password.
Now I cannot type my PIN into the Windows Hello window that pops up when I open 1Password.

Hello ehuggz! 👋

I'm sorry that you're unable to enter your PIN into the Windows Hello dialog box. Does this issue only occur when you're unlocking 1Password? Or does it also occur when you use Windows Hello for other apps or Windows itself?

I know it's cliche but try restarting your Windows PC to see if that helps. If it doesn't, then I suggest that you remove and then re-add all of your Windows Hello options, such as facial recognition, fingerprint and PIN. If the option to remove the PIN is greyed out, you may need to disable the option to “only allow Windows Hello sign-in for Microsoft accounts” on this device first.

You can find your current Windows sign-in options using these steps:

1. In the Windows search bar, type “Account”, then select Manage Your Account
2. Select Sign-In Options.
3. Here you should find a list of your current sign-in options. Remove any Windows Hello-associated options, such as fingerprint, face, and PIN.
4. Re-add any options you’d like to use as part of your Windows Hello setup.

Once that is done, you can follow this guide on using Windows Hello to unlock 1Password on your Windows PC.

-Dave