Keyboard does not work in Windows Hello

I'm glad that the nightly resolves the issue for you both. We're still testing the fix in the beta and nightly versions of 1Password, once testing is complete we hope to include the fix in the production version as soon as possible.

If you'd like to return to the production version you can find steps here: Use 1Password beta releases - To stop using the beta

-Dave

Tested and it works. Thanks :)

Tested and working for me. Thanks!

Hello folks,

We're currently testing a fix for the issue in the latest nightly version of 1Password. If you'd like to help us test the fix then you can follow these steps:

1. Open and unlock 1Password for Windows.
2. Click your account or collection at the top of the sidebar and click Settings.
3. Click Advanced.
4. Change the release channel to "Nightly".
5. Click About and then click Check for updates and follow the prompts to install the nightly and restart 1Password.

Let me know if you still see the issue with the nightly. If you're not interested in trying the nightly version than that's okay. We hope to include the fix in an update to the beta and then the production versions as soon as possible.

-Dave

I found if I just press the Shift key after the window pops up, I'm able to enter my pin.

Glad to hear the issue was identified and will be fixed, thanks!

Hello everyone,

Our development team believes that they have found the cause of the issue. Since there are certain situations where Windows doesn't allow for the easy focus of a Window, the 1Password app uses a workaround that includes sending keyboard input (including the Shift key). This keyboard input is activating the Shift key and sometimes not releasing it in the Windows Hello prompt which can cause an issue where no other input is accepted in the prompt when attempting to enter your PIN.

A fix is currently being coded and we hope to have it available for testing soon. I'll update this thread as soon as I have more news to share. For the time being, as others have noted, you can copy and paste your PIN into the Windows Hello prompt.

-Dave

ref: dev/core/core#34377
ref: cxt3/-/issues/199

pscully

Thank you for sending in the diagnostics report, one of my colleagues has sent you a reply via email.

-Dave

For a workaround in the meantime I was able to clip & paste my pin from a sticky note into the pin screen. You may also notice that when the pin screen pops up your SHIFT is locked on (not physically or caps lock) and if you move over to a browser or email and select some text it's like the shift key is being held down. I tried shift click select some text then click off a few times and that seems to clear it and allow me to enter pin.

I have the same issue. I can't enter the PIN, neither the numbers on the above the keyboard or the keypad work, NUM lock doesn't help. After I exit the PIN screen I am able to access 1Password after entering my password, but I have to enter it twice. The first time fails no matter what. I'm guessing the two issues are related.

I also started running into this issue recently. Nothing has worked to fix it.