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Forum Discussion
Former Member
4 years agoLogins on Android client are not getting synchronized from other clients
1Password on my Android phone is not synchronizing with the latest changes made on other clients.
1Password Version: 7.9.2
Extension Version: Not Provided
OS Version: Android 12
3 Replies
- 1P_Timothy
Community Manager
Thanks for sending that in @Shadowen. It looks like we've received that in our system. Lets continue the conversation there to avoid any confusion.
- Former Member
There were not any error messages that I could see. I sent in the diagnostics as you requested. The support ID is [#NCV-79583-623]. Thanks for looking into this for me.
- 1P_Timothy
Community Manager
Hello @Shadowen, I'm sorry to hear 1Password for Android isn't syncing as expected!
When you sign into 1Password for Android or sync manually (Categories > ⋮ > Sync or Categories > swipe down) do you see any error message? I'd also like to ask you to create a diagnostics report from your Android device so we can review the sync log:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/130124/logins-on-android-client-are-not-getting-synchronized-from-other-clients
- Your forum username:
Shadowen
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!