macOS Touch ID No Longer Working: "That Didn't Work"
Hello,
I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password.
When I open the desktop application, I'm prompted for my Touch ID but then I get the error "That didn't work. Check your password and try again."
I've tried the following:
* Shutdown my computer, turn it back on again to verify that Touch ID works
* Withing macOS Settings: Turn off all Touch ID settings, remove fingerprint, add fingerprint, turn on all settings
* Within 1Password Settings: Turn off Touch ID and turn it back on
I've even tried https://support.1password.com/uninstall-1password/, reinstalling, and following the steps above, but I get the same error.
Thank you for reaching out and I'm sorry that Touch ID isn't working correctly. If you send in a diagnostics report to our support team then they can verify that you're running into a known issue and provide any workarounds that might exist for your particular situation:
+1 this remains an issue as of 1Password for Mac 8.10.36 (81036049) and appears to be related to having multiple Touch ID fingerprints associated with the logged-in user.
I'm happy that you were able to find a workaround for the issue that you're running into. Our development team is working on a permanent fix that they hope to release as soon as possible.
There are a few different situations with different causes and workarounds. So that I can identify the specific issue that you're running into, I'd like to ask you to create a diagnostics report from your Mac:
Thank you for sending in the diagnostics report, I can confirm that it's made it to the right team and that my colleagues will send you a reply via email soon. Please continue the conversation there.
After gather some info from 1Password team and this forum I think there are two solutions for this issue. Tested and works for me.
Downgrade 1Password to version 8.10.34
With this version Touch ID works with all configured fingerprints on macOS.
Remove second, third etc. fingerprint and leave only first fingerprint.
Then upgrade 1Password to 8.10.36 (if you're on 8.10.34 or earlier)
Touch ID works.
I had this issue with my Mac after I added a 2nd finger to Touch ID. Removing it restored expected behavior with Touch ID.
This this this. Thank you. This solved for me too.
Sounds like a bug 1pass! If I remove the second fingerprint everything immediately starts working. I like having more than one fingerprint. Are you all aware of this issue?
Update: Oh shoot. I made the mistake of removing the working fingerprint in hopes that I could use my preferred finger, but it turns out this bug isn't about having two fingerprints but really that only the first was working for some legacy reason and all new ones don't work...
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Touch ID No Longer Working: \"That Didn't Work\"","id":"message:70345","revisionNum":1,"repliesCount":43,"author":{"__ref":"User:user:7873"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:70345"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:70345"},"body":"
Hello,
\n\n
I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password.
\n\n
When I open the desktop application, I'm prompted for my Touch ID but then I get the error \"That didn't work. Check your password and try again.\"
\n\n
I've tried the following: \n* Shutdown my computer, turn it back on again to verify that Touch ID works \n* Withing macOS Settings: Turn off all Touch ID settings, remove fingerprint, add fingerprint, turn on all settings \n* Within 1Password Settings: Turn off Touch ID and turn it back on
\n\n
I've even tried https://support.1password.com/uninstall-1password/, reinstalling, and following the steps above, but I get the same error.
I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password.
\n\n
When I open the desktop application, I'm prompted for my Touch ID but then I get the error \"That didn't work. Check your password and try again.\"
\n\n
I've tried the following: \n* Shutdown my computer, turn it back on again to verify that Touch ID works \n* Withing macOS Settings: Turn off all Touch ID settings, remove fingerprint, add fingerprint, turn on all settings \n* Within 1Password Settings: Turn off Touch ID and turn it back on
\n","kudosSumWeight":0,"postTime":"2024-07-18T13:10:05.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:70345_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2601},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello, \n\n I'm having trouble using Touch ID. 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macOS Touch ID No Longer Working: \"That Didn't Work\"","moderationData":{"__ref":"ModerationData:moderation_data:70378"},"body":"
I'm happy that things are better with the beta version of 1Password. Let me know if the issue comes back at any point.
\n\n
-Dave
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"149","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-05T09:04:18.000-07:00","lastPublishTime":"2024-08-05T09:04:18.000-07:00","metrics":{"__typename":"MessageMetrics","views":26},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:70345/message:70378","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:8443":{"__typename":"User","id":"user:8443","uid":8443,"login":"davidwilkinson","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-07-06T10:47:32.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:15"},"entityType":"USER","eventPath":"community:cuxzj43862/user:8443"},"ModerationData:moderation_data:70377":{"__typename":"ModerationData","id":"moderation_data:70377","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:70377":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:8443"},"id":"message:70377","revisionNum":1,"uid":70377,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:70345"},"conversation":{"__ref":"Conversation:conversation:70345"},"subject":"Re: macOS Touch ID No Longer Working: \"That Didn't Work\"","moderationData":{"__ref":"ModerationData:moderation_data:70377"},"body":"
1P_Dave This appears to be fixed in the BETA build of 1Password for Mac 8.10.38 (81038059), so I'm using this (successfully) for now, instead.
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Thank you for reaching out and I'm sorry that Touch ID isn't working correctly. If you send in a diagnostics report to our support team then they can verify that you're running into a known issue and provide any workarounds that might exist for your particular situation:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
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+1 this remains an issue as of 1Password for Mac 8.10.36 (81036049) and appears to be related to having multiple Touch ID fingerprints associated with the logged-in user.
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I'm happy that you were able to find a workaround for the issue that you're running into. Our development team is working on a permanent fix that they hope to release as soon as possible.
There are a few different situations with different causes and workarounds. So that I can identify the specific issue that you're running into, I'd like to ask you to create a diagnostics report from your Mac:
Thank you for sending in the diagnostics report, I can confirm that it's made it to the right team and that my colleagues will send you a reply via email soon. Please continue the conversation there.
\n\n
-Dave
\n\n
ref: BUW-85174-326
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I too have the same problem. support ticket ID is BUW-85174-326.
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After gather some info from 1Password team and this forum I think there are two solutions for this issue. Tested and works for me.
\n\n\n
Downgrade 1Password to version 8.10.34 \nWith this version Touch ID works with all configured fingerprints on macOS.
\n
Remove second, third etc. fingerprint and leave only first fingerprint. \nThen upgrade 1Password to 8.10.36 (if you're on 8.10.34 or earlier) \nTouch ID works.
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-01T12:45:34.000-07:00","lastPublishTime":"2024-08-01T12:45:34.000-07:00","metrics":{"__typename":"MessageMetrics","views":14},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:70345/message:70372","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:8357":{"__typename":"User","id":"user:8357","uid":8357,"login":"scamden","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-02T08:19:22.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:15"},"entityType":"USER","eventPath":"community:cuxzj43862/user:8357"},"ModerationData:moderation_data:70371":{"__typename":"ModerationData","id":"moderation_data:70371","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:70371":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:8357"},"id":"message:70371","revisionNum":1,"uid":70371,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:70345"},"conversation":{"__ref":"Conversation:conversation:70345"},"subject":"Re: macOS Touch ID No Longer Working: \"That Didn't Work\"","moderationData":{"__ref":"ModerationData:moderation_data:70371"},"body":"
\n
I had this issue with my Mac after I added a 2nd finger to Touch ID. Removing it restored expected behavior with Touch ID.
\n
\n\n
This this this. Thank you. This solved for me too.
\n\n
Sounds like a bug 1pass! If I remove the second fingerprint everything immediately starts working. I like having more than one fingerprint. Are you all aware of this issue?
\n\n
Update: Oh shoot. I made the mistake of removing the working fingerprint in hopes that I could use my preferred finger, but it turns out this bug isn't about having two fingerprints but really that only the first was working for some legacy reason and all new ones don't work...
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Got the same problem, sent the diagnostics report, support ticket ID is XIT-95167-639.
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Hello!
\n\n
I got the same problems with Touch ID and 1Password. I did several things:
\n\n\n
complete reinstall of 1Password
\n
disable/enable Touch ID
\n
adding new finger prints in Mac's system pref's
\n\n\n
Nothing solves the problem. Unlocking with Apple Watch is still working.
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