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Former Member's avatar
Former Member
3 years ago

I have the app but the apps support isn't working. When I open app, can't see anything I need

https://orkidfam.1password.com/apps should work for me but it doesn't.
I've downloaded the app on my iPhone 14, as part of a manual phone transfer (was IPhone 6 with nonworking backup). When I open the app, no options that are mentioned are available. It is not synched with my account. Such a nightmare.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=https%3A%2F%2Forkidfam.1password.com%2Fapps

3 Replies

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager

    Hi @geoffwai, thanks for the update! I'm glad to hear that worked for you. Hopefully we'll have some other solutions available in the not-so-distant future.

  • Former Member's avatar
    Former Member

    Thank you. I opted for the soft keyboard to come up regardless. Not the prettiest but works! Thanks!

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager

    Hi @geoffwai, thanks for your question!

    When a physical keyboard is in use, 1Password should default to on screen filling suggestions below fields. We've noticed an issue when Samsung keyboard is the default on-screen keyboard where the suggestions won't appear on screen. If Samsung Keyboard is currently set to default on your device, I suspect that would be the cause.

    There are two workaround for this at the moment, setting a different on-screen keyboard to default or setting the on-screen keyboard to show while the physical keyboard is in use.

    To change the default on-screen:
    1. Install an on-screen keyboard such as Gboard or SwiftKey.
    2. Open your device settings.
    3. Tap General management.
    4. Tap Keyboard list and default.
    5. Tap Default keyboard.
    6. Select the newly installed keyboard (your physical keyboard may need to be detached or off to switch on-screen default).

    To set the on-screen keyboard to show while a physical keyboard is in use:
    1. Open device settings.
    2. Tap General management.
    3. Tap Physical keyboard.
    4. Tap Show the on-screen keyboard on.

    While I can't make any promises about the development of 1Password, we are also looking into adding an Autofill setting that would allow the choice between showing filling prompts in the suggestion strip or below fields.

    Let me know if either of those workarounds work for you!

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More options to turn off markdown and sync the markdown setting across the app and the extension","moderationData":{"__ref":"ModerationData:moderation_data:136802"},"body":"

We understand that, but this is basic functionality. I think most users would agree that settings should work accurately and as expected between interfaces – whether that's the apps or the extensions.

\n\n

Having the apps display text correctly, while the extensions display text incorrectly (per the only option available in the apps), is not that.

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Which features are implemented (and when) depends on a variety of factors that include: consideration for our existing product roadmap and planned features, urgent bug fixes that need to be prioritized over feature requests, available development resources, other customer feedback, and more.

\n\n

All feedback is considered and prioritized carefully and the team works to implement features and fixes as quickly as possible.

\n\n

-Dave

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Secure Notes line breaks issue (Mac thread): https://1password.community/discussion/148857
\nSecure Notes line breaks issue (Win thread): https://1password.community/discussion/148864

\n\n
\n\n

Fair enough.

\n\n

It's just a shame that such basic functions are not high on the priority list, that they take years for someone at 1P to realise users would want them to work straight-forwardly, though.

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jimthing

\n\n

I'm split the discussion about other default options for markdown, and having an option to turn off markdown in the browser extension, into a new thread so that we can keep the other thread focused on the bug where line breaks and text selection aren't working for notes when markdown is turned off in the 1Password for Windows desktop app.

\n\n
\n

Extensions should honour the setting in the main app, or otherwise have a setting somewhere in the extension itself to do so.

\n
\n\n

Thank you for the feedback. Right now, the desktop app and the browser extension do not share the same settings but I've filed a feature request with the team to have them look into adding that functionality and/or adding a toggle for markdown in the browser.

\n\n

-Dave

\n\n

ref: PB-44514185

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NB. Mac version now rendering too: 8.10.54 (81054022) on PRODUCTION channel.
\nHopefully text selection cometh soon, as stated. ;-)

\n\n

1P_Dave
\nObviously, that's not a solution to the unlying problem though. Extensions should honour the setting in the main app, or otherwise have a setting somewhere in the extension itself to do so. I don't want extra chars in my notes –hence being non-MD– and I'm sure others don't either. It used to render these correctly in extensions a couple of versions ago, but now it's basically a regression that's been annoying users for years now. :-/

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jimthing

\n\n

Thank you for the feedback. If you'd like to render text without markdown formatting then you can do so even in the browser extension, or the app when markdown is turned on, by encasing the text with three backticks: ```

\n\n

Here's an example:

\n\n

\n\n

\n\n

I hope that helps. 🙂

\n\n

-Dave

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I agree with halb

\n\n

Really the default should be Markdown OFF. So, for example, that basic functionality like plain text in all the 1Password browser extensions can be rendered correctly, instead of the current situation of having it always render with MD enabled without the basic option to disable MD in these extensions - thus screwing-up text display for all non-MD users (likely either the majority –or certainly a large minority– of 1P users, I'd expect).

\n\n

That's how plain text in extensions used to work a couple of versions ago.

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halb

\n\n

By default, notes in 1Password are rendered with markdown formatting and are not rendered as plain text. This can cause issues if you have characters in your password that match markdown syntax. However, you can turn off markdown by following these steps:

\n\n
    \n
  1. Open and unlock 1Password for Windows.
  2. \n
  3. Click your account or collection at the top of the sidebar and click Settings.
  4. \n
  5. Click General.
  6. \n
  7. Turn off \"Format secure notes using Markdown\".
  8. \n
\n\n

As discussed in this thread, there's currently an issue with the rendering of line breaks in notes when markdown is turned off. Our development team is currently testing a fix and hopes to release it soon.

\n\n

-Dave

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re. \"The Secure Note item (and field) isn't really designed for passwords\":

\n\n

With respect, this is a terribly shortsighted view. My expectation (based on decades of development and user experience) would be to be able to paste -any- plain text into a text field and have it stored and displayed -precisely- as entered.

\n\n

I had some trouble quite some years ago when trying to extract a password in a string of text with, I believe, asterisks as described above, and could not for the life of me figure out why I could not log in somewhere important. Then I happened to go into the edit mode, and all of the special characters were displayed as I had entered them.

\n\n

Please forgive the strong language, but this is one of the real user experience deficiencies in 1Password, like not being to reduce the application screen in (at least) macOS so that it doesn't take up nearly half of the horizontal space on my display.

\n\n

Thank you very much for your informative and responsive posts in this forum; they are very much appreciated, especially as compared to most other vendor organizations.

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jimthing

\n\n

Thank you for the suggestion!

\n\n

-Dave

\n\n

ref: PB-44514185

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