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berksgr's avatar
berksgr
New Contributor
9 days ago

Multiple 1Passwords Issues

Don't want to jump on the bandwagon of the move away from native macOS app but getting very tired of the stability of 1Password on macOS.

In the past I never thought about password management. 1Password was excellent, stable.

Now I have several issues.

Clicking on a username or password to copy only works sometimes. It says it's copied but the cut n paste buffer doesn't have it.

The safari plugin is almost unusable. On a daily basis it will not show the passwords for the site I'm on. I goto the icon for 1Password in the safari and open it. It sits there and spins for a bit then loads.

Still it doesn't work. It only starts working when I restart Safari. Not great !

browser extension
macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 days ago

    Hello berksgr! 👋

    I'm sorry that you're running into multiple issues with 1Password for Safari. As a first step, can you try the following: 

    1. Close all open web browsers. 
    2. Right-click on the 1Password icon at the top of your Mac's screen and then click **Quit**. Wait until the icon disappears.
    3. Double-click on **1Password** from your Mac's **Applications** folder. 
    4. Open your web browser. 

    Then, if you see the issues again, I'd like to ask you to create a diagnostics report from 1Password in your browser so that I can investigate further:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/multiple-1passwords-issues/154399
    • Your forum username: berksgr


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • berksgr's avatar
    berksgr
    New Contributor
    8 days ago

    And now it's failed to store a new website account, so I've had to reset the password before ever using the account ! This is poor.