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Anonymous's avatar
Anonymous
5 years ago

My sisters 1Password account was upgraded to a family account

How does she go about finding her passwords since her 1Password 6 account is locked and now she has a family account so that I could be on it to be able to help her. I am not sure which macOS she has.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

macos

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  • Anonymous's avatar
    Anonymous
    5 years ago

    @MeiLie:

    Ok, so if she knows both passwords, she should be able to login both to the new account, and to the existing 1Password app that she has been using so far. Is she able to login to https://my.1password.com in a browser with her new Families credentials?

  • Anonymous's avatar
    Anonymous
    5 years ago

    No she has both, but the Family account has a slightly different password.

  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi @MeiLie!

    How does she go about finding her passwords since her 1Password 6 account is locked and now she has a family account so that I could be on it to be able to help her.

    Has she forgotten the new Master Password, the one for the Families account, or the old one that she used to unlock the 1Password app?