Forum Discussion

jdguilty's avatar
jdguilty
New Contributor
11 months ago

Password entry does not appear in Passwords section

I have an entry in the Software Licenses category and an entry in the Passwords category. Both entries have the same name. When I go to Software Licenses category the entry appears there, however, wh...
discussion
macos
vault management
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
11 months ago

Hi jdguilty​! Thanks for writing in.

My first thoughts here would be that the Password item was turned into a Login item, or that the Password item is stored in a different account or vault. 

In the 1Password desktop app could you locate the errant Password item then let me know if it includes both a username and password? If the Password item doesn't have a username field, could you confirm that All Accounts, or your primary account is selected in the desktop app, then try checking the Password category?

Let us know how that goes, and thanks again!

jdguilty's avatar
jdguilty
New Contributor
11 months ago

We can consider this issue closed, as the items in question (one of them being the software license) are no longer being used. I've deleted both of the 1Password entries.

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Thanks for the update jdguilty​. Let us know if we can help with anything!