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Moisie2000
4 months agoNew Contributor
Safari extension stops unlocking and filling after updating to macOS 15.6
Thanks for looking to address this. I was initially hopeful it was now fixed - but I'm still having occasional issues where the password drop-down appears, but clicking on an entry fails to populate the field.
It doesn't seem to follow rhyme or reason why it fails - e.g. I can use 1P to autofill an login on one Synology NAS - but it then fails to autofill on another Synology NAS.
So far, restarting Safari appears to resolve the problem - until it doesn't.
Currently running macOS 15.6/Safari 18.6/1Password 8.11.4.
Thanks!
7 Replies
- Moisie2000New Contributor
For anyone else looking at this: it so far appears that the problem was having some pinned tabs in my 'ungrouped' tabs in Safari. Since removing these, I have had no autofill failures in two days - I would previously have expected a goodly number.
- Moisie2000New Contributor
Hello Dave:
Thanks for following up on this - my support ID is EED-39772-895.- 1P_Dave
Moderator
Thank you for posting the Support ID! One of my colleagues will sent you a reply via email as soon as they've finished reviewing your diagnostics report.
-Dave
- 1P_Dave
Moderator
Thank you for that additional information. I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/safari-extension-stops-unlocking-and-filling-after-updating-to-macos-15-6/160755
- Your forum username: Moisie2000
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
- Moisie2000New Contributor
Hello Dave:
Just happened again for me! This time with the web relay login pages that Synology provide for their NAS units (at https://quickconnect.to ): 1P did not autofill in a tab in the 'ungrouped' tabs in a Safari window, but immediately worked when I opened a new tab inside a Tab Group - just like earlier. - Moisie2000New Contributor
Hello Dave:
Thanks for following up on this. My apologies for the delay - I hadn't noticed that the message had been moved to a new thread!The experience has definitely improved since the macOS 15.6 update - but I do find it is still not 100%...
- Does the issue occur on websites other than your NAS drive's page?
- (see below)
- The next time that the issue occurs, does opening the same page in a new tab resolve the issue in the new tab without restarting Safari?
Yes - for example, as I type, both the NAS login pages I was testing are working fine at the moment... but the login page at https://www.uaudio.com/account/login?return_url=%2Faccount is being strange: autofill wasn't working on a new tab I'd just opened - so I opened another new tab, and autofill isn't working there either. However I then opened a new tab in a different tab group inside Safari - and that one works fine!
2. Which version of 1Password for Safari are you using?
8.10.82.29
Thanks - please let me know if you need any further information!
- 1P_Dave
Moderator
Hello Moisie2000! 👋
I'm sorry that you're still seeing issues with autofill. I've split your post into a new thread so that we can keep reports from customers using macOS 15.6 or later in a dedicated thread. Can you tell me the following:
- Does the issue occur on websites other than your NAS drive's page?
- Which version of 1Password for Safari are you using?
- The next time that the issue occurs, does opening the same page in a new tab resolve the issue in the new tab without restarting Safari?
I look forward to hearing from you.-Dave