Forum Discussion

Cooper's avatar
Cooper
New Contributor
3 months ago

Safari extension takes 5 seconds to load

In this time the extension will not function on the page at all, as in it will not autofill, suggest, or work with passkeys.

When I click on the extension icon, I get empty frame for 5 seconds before it loads. In the extension's console (using developer tools), there are no errors or warnings. Only `Loaded active tab 5017 ms.`.

I do have it synced with the desktop app (on MacOS). 

This doesn't happen every time, but it happens extremely frequently. I've tried deleting and reinstalling the extension to no success. 

Even after waiting the 5 seconds for the extension to load, if you click off and the popup closes, you have to wait again for 5 seconds. Even if the tab has not reloaded. 

 

Disabling the connection to the desktop app is not a good solution, as re-entering my 1password login every time I open my browser is unacceptable. 

5 Replies

  • Hello Cooper​! 👋

    I'm sorry that 1Password is taking a long time to respond. I suspect that you might be running into a known issue that the team is currently tracking. When the issue does occur in a specific Safari tab, are you still able to fill your login in that same tab using the suggestions menu or does that not work: 

    If you open a new tab, are you able to immediately open the 1Password pop-up from the toolbar there? Or does the same issue occur in all tabs once it happens in one tab? 

    -Dave

    • Cooper's avatar
      Cooper
      New Contributor

      Hi,

      When the issue occurs in a tab, nothing relating to to 1P functions. No pass key sign up, no credentials login pop up.

       

      When I open a new tab, it still does the same thing. Even restarting the browser doesn't fix it. It just goes away after some amount of time. It happens in every tab of the browser, any site. 

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator

        Cooper​ 

        Thank you for those details. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

        Send a diagnostics report (browser extension)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/safari-extension-takes-5-seconds-to-load/154878/replies/155159
        • Your forum username: Cooper


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave