Forum Discussion

fuchal's avatar
fuchal
New Contributor
4 months ago

Saving and filling issues on iOS and macOS

Between the desktop and mobile apps, quick access, extensions, and web, 1Password has the best UI and ease of access of any password manager I've tried.

But, I can't deny that as a daily user (since 2011), the number of random issues, passwords not recording, extension/autofill issues, and more have become more of a weekly or even daily occurrence, rather than a one off, especially since 1Password 8 was released.

This isn't an anti-1Password 8 post. In fact, I like and prefer 1P8 to any previous version.

It seems like the product needs to take a break from features, though, and refine everything that's there until it's rock solid, like Apple did with Snow Leopard. Issues - at least ones that I regularly run into -  persist for months to years and don't seem like they ever get addressed.

browser extension
discussion
ios
macos

6 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello fuchal​! 👋

    Welcome to the community! I'm sorry that you're running into issues with 1Password on iOS and macOS. You mentioned running into random issues with password not saving or filling, can you provide some more detail about that? Which apps or websites did you run into the issues on? Which browser are you using? I'd like to investigate and get bug reports filed with our development team so that we can get those fixed. 

    I see a screenshot from your iPhone with the error "HomeScreenView.swift 103", can you tell me how you ran into this error? Are you able to reproduce it again using specific steps or did you only run into the error once randomly? 

    -Dave

    • fuchal's avatar
      fuchal
      New Contributor
      4 months ago

      Hey Dave!

      In regards to the HomeScreenView error, I opened the iOS app the other morning and the Home view didn't populate. Clicking another tab showed that message. A force quit and relaunch fixed the issue.

      I typically use iOS, Safari on iOS, and Safari (primary) / Firefox / Chrome on Mac.

      Some other issues I see regularly, some more often than others:

      • 1P iOS app Home / Items view populates slowly after a few seconds
      • Safari crashes when opening 1P extension preferences
      • Browser extension won't open until browser is restarted (shows an error inside the extension panel)
      • Autofill won't appear until page is reloaded -  other tabs work fine
      • Recently had an issue where all browser extensions were out of sync from the desktop app. The only way I could resolve at the time was to disable Desktop app integration in each extension. I uninstalled and reinstalled the apps and extension but it didn't solve the issue. It fixed itself over time.
      • Today, changed a password on Microsoft on iOS Safari. 1P popped up to save the password. I chose Update existing item, but the new password was not reflected in 1Password when I looked.

       

      I have multiple Macs, and I eventually see the same issues on each.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        4 months ago

        fuchal​ 

        I'm sorry for the delay in replying, thank you for the detailed description of the issues that you're seeing on your end. I'll reply below: 

        Safari crashes when opening 1P extension preferences

        Is this just on your Mac? Or on iOS as well? If it's on your Mac then does Safari crash if, rather than opening settings through the pop-up, you right-click on the 1Password extension in the toolbar and then click Settings? 

        In regards to the HomeScreenView error, I opened the iOS app the other morning and the Home view didn't populate. Clicking another tab showed that message. A force quit and relaunch fixed the issue.

        Thank you for letting me know. Let me know if you see the same issue again in the future. 

        • Browser extension won't open until browser is restarted (shows an error inside the extension panel)
        • Autofill won't appear until page is reloaded -  other tabs work fine

        I suspect that you might be running into a known issue with 1Password in Safari. Can you tell me what the error message said? And is this on your Mac or on iOS? 

        • Recently had an issue where all browser extensions were out of sync from the desktop app. The only way I could resolve at the time was to disable Desktop app integration in each extension. I uninstalled and reinstalled the apps and extension but it didn't solve the issue. It fixed itself over time.
        • Today, changed a password on Microsoft on iOS Safari. 1P popped up to save the password. I chose Update existing item, but the new password was not reflected in 1Password when I looked.

        I'm sorry that you didn't see the same items on all of your devices. Are you still seeing inconsistencies? If you lock and unlock 1Password then does that resolve the issue? And can you tell me if you see a complete and correct copy of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

        • 1P iOS app Home / Items view populates slowly after a few seconds

        Does this happen every single time that you open and unlock 1Password for iOS? Can you confirm that you're running the latest versions of both 1Password and iOS: Find the version numbers for 1Password and your operating system

        -Dave