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Gerard's avatar
Gerard
New Contributor
8 hours ago

Slow performance on new MacBook

Last weekend I moved my stuff from my old 27" iMac to a brand new 16" MacBook.

The good part is Apple did a good job on creating the environment to alsmost smoothly transfer my account(s). The bad part is (on the 1Password side) it seems 1Password needs Rosetta to run. Never expected this. Why its mainly a bad thing is it is super slow in performance. I would have expected it to be more snappy, but when searching or clicking it is as if I didn’t transfer to a brand new Mac but took my pervious MacBook from 13 year ago and started using that.

Any clues on how I can speed 1Password up to make more like it’s using a M5 processor instead of an ancient Intel?

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2 Replies

  • Gerard's avatar
    Gerard
    New Contributor
    1 hour ago

    Hi Chris,

    Thanks for the prompt reply. I followed your steps and it solved the issue. 1Password is reacting as expected on a new Mac. Still… the Migration assistant Apple build is a great tool, unfortunately it leaves some casuties… but at least if you know them there easy to solve.

    Regards,
    Gerard

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    1 hour ago

    Hi Gerard​ thanks for reaching out.

    I'm sorry that 1Password is slow on your new MacBook.

    Using tools like the Migration assistant or Time Machine has been known to cause issues with 1Password.

    Let's delete and reinstall the app to resolve the issue - here are the steps:

    1. Quit all open web browsers.
    2. Completely close the 1Password app. If you see the 1Password icon in the macOS menu bar, click on it and select Quit
    3. Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
    4. Restart your Mac.
    5. Download the latest version of 1Password from the 1Password website: Download 1Password for Mac
    6. Quit any open web browsers and then install 1Password.
    7. Open and unlock 1Password before opening your web browser.

    Let me know how it goes or if you have any questions.

    -Chris