Stop requring masterpass after every restart.

Hello GolferWHH,

Thanks for the reply and I'm happy to hear things are working better with 1Password.

Anyway, during the fog of getting 1PW installed in our environment I found situations where I noticed inconsistencies between Desktop/Laptop, and between My Vault and my wife's for Shared Items. There seems to be a lag between one environment (PC/Laptop) and My and My wife's accounts. I say this acknowledging during this process there was smoke coming out of my ears on many occasions.

I'm sorry that you've been seeing an issue between these environments. When updating items, changes should occur nearly instantaneously on other devices. While continuing to trial 1Password, let us know if this continues to be an issue and we'd be happy to investigate.

In doing so, could you send to an email message addressed to support+forum@1password.com and include some additional details:
* A link to this thread: https://1password.community/discussion/comment/670897/#Comment_670897
* Your forum username: GolferWHH

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Minor typo in my previous post.

In the steps I took to get a working 1PW environment I referenced the wrong web site. The correct info follows:

• I first exported my and my wife's .CA account data to 1PUX files.
• I logged into my Windows account on our desktop, and logged into my wife's Windows account on our Laptop.
• I created a family account on 1Password.COM from my windows account. Installed 1Password'w Windows App from my account, logged in and imported the 1PUX file with my data. I then invited my wife to the family account.

https://1password.community/profile/ag_mike_d

I've finally got what I believe is a stable 1PW environment. I went back to scratch and created a "new" US family account. Did this as I was still stumbling trying to get access to my wife's 1PW .CA account on the Desktop PC. I can't say I'm sure what I did wrong, but I seem to be getting to an acceptable working 1PW environment in our home.

My wife and I have separate Windows Accounts on both the Desktop and the Laptop. Also, we have separate single user cell phones (Pixel 6 and 7).

• I first exported my and my wife's .CA account data to 1PUX files.
• I logged into my Windows account on our desktop, and logged into my wife's Windows account on our Laptop.
  
• I created a family account on 1Password.ca from my windows account. Installed 1Password'w Windows App from my account, logged in and imported the 1PUX file with my data. I then invited my wife to the family account.
• From my wife's Windows account on the Laptop I accepted the 1PW account invite and created her 1PW account. Installed 1Password windows app on the Laptop and logged my wife in to the newly created account, then imported her 1PUX data. Somewhere during this I believe I had to confirm her new account from the 1PW family account "organizer?" Pardon me as I screw up the terminology.
• At that point I had a 1PW account for both my wife and me. US, but at least both accounts had the items in them that we require, albeit with some duplicates, and not organized in an acceptable fashion. Work for later.
• I then deleted my CA family account, and to the best of my knowledge this also deleted my wife's CA account.
• I then installed my account on the Laptop (from my Win account). Flipping back and forth to ensure all was consistent.
• I then installed my wife's account on the desktop, from her WIN account, and I believe I did this via 1Password.com. I had some issues and if I remember I had to select "Sign in to another account" at the bottom of the screen. I suspect the issue was my reading skills and was caused by profile data (WIN or Browser) causing the old account info to show. Anyway I managed to get her account setup on the Desktop PC, get the 1Password Win App installed and her US account logon to work.

In the end, I bounced back and forth between Desktop and Laptop, My and My wife's 1PW accounts confirming that I had the same data showing for both accounts on both Win PC's.

I've even got 1PW android app installed on my Pixel 7 and am testing it out. This has been an interesting exercise as the 1PW Android app seems to need to update the Vault with information from the android apps to work consistently. I've had some real challenges with some CA banking apps, but after a few login's and having to copy/paste from the 1PW android app it seems to get its "stuff:" together. I've seen "update 1PW" messages during this a few times.

Now for my wife to get to using 1PW and getting comfortable before trial ends. She's not comfortable with new stuff with PC's/Cell Phones AND more importantly I'm not a good teacher for her. Didn't teach her to drive either:)

Anyway, during the fog of getting 1PW installed in our environment I found situations where I noticed inconsistencies between Desktop/Laptop, and between My Vault and my wife's for Shared Items. There seems to be a lag between one environment (PC/Laptop) and My and My wife's accounts. I say this acknowledging during this process there was smoke coming out of my ears on many occasions.

At some time I'd like to understand the underlying architecture of 1PW with it's: Website(s), Apps, and extensions. Our other PW manager was more predictable and pretty much instantaneous between environments when a change occurred in one. An opportunity for another day.

The good folks at 1PW have extended my trial and I've got 12 days to decide if we stay or go back. It rests with She Who Must be Obeyed.

Cheers and thanks to all who've helped me through my troubles and the frustration I let show through.

Hi folks - Sorry for the late reply and troubles that have been encountered along the way.

@DJRiful - Regarding the troubles with 1Password retaining the setting to Require password Never, could you to create a diagnostics report from your Windows PC and attach it to an email message addressed to support+windows@1password.com please include details of the trouble you've been experiencing and we'd be happy to help look into this further.

GolferWHH - I'm glad to hear that you've got a 1Password.ca account setup on those devices and that you're gaining a better understanding of 1Password. We'll be here to help you at every step along the way!

but I'm having a challenge getting her account set up the desktop.

Are you trying to add your wife's account to the 1Password app under the same user Windows user profile? If this is the case, the app does not allow for multiple users from the same family account. You'd need to sign out of your account to add your wife's account. I'd recommend setting up a separate Windows profile and installing 1Password 8 for Windows there so she can sign in with her credentials from her new .ca account's Emergency Kit.

As an alternative, if you are using the same Windows profile, using an alternate browser profile with 1Password in the browser installed and app integration disabled, will allow your wife to access her data in the browser from her account in a standalone manner.

I hope these details help!

I've managed to get my account set up as a .ca account on our desktop, laptop and cell. My wife's is set up on the laptop, but I'm having a challenge getting her account set up the desktop. I believe I did not select the check box "multiple accounts (?)" when I created my family administrator account on the desktop.

I'm so far into this I'm unable to restart with a US account.

I see the glass half full as I am gaining better understanding (??) of 1Password.

I don't remember information popups for installation & configuration options. I guess it's a hangover from my career in IT and the many usability issues that get foisted on end users. I guess this is last para shows too much about my character.😂

GolferWHH Is it mandatory that you change from .com to .ca? I live in Europe, but I am on .com and not .eu. My credit card is billed in Dollar by my credit card company. If I look at prices and VAT and exchange rates, the price is roughly the same. I'm in the same situation as you (didn't realize that there is a different, more appropriate region available), but I found it too tedious to change the family account after initial establishing. The .com account works, it is advertised in German language, it is possible to have a EU billing address, so it seems fine. I guess it's the same with CA. Just let it go and continue to use .com.

I guess I'm like the speaker of the house (US) I just don't quite. Please take me out and shoot me:(

While ruminating over my challenges after my last post I figured I had divined the way out of my problem with 1PW.

So far I've been able to create a family account on 1Password.CA. Named it so I could easily recognize the account (W&B - CA)
I exported my wife's sites to a .PUX and .CSV files. Belt and suspenders.
I deleted the family account from the .COM account.

I am able to Login online "1Password.ca" and all works well to here. I was so exited I nearly fell off my chair. Only a couple of steps to nirvana success.
I download the 1Password App (Windows). When I go to logon to the App, I've presented with Family Name of "Our Family", which only shows as I hover the mouse over the Icon above the password field. I enter the same password that logs me on and VOILA I get a message "That doesn't work, Check you password and try again".
Frustrated but undeterred I figure, maybe there is something hanging around in Windows that the 1PW app is using. So I try multiple attempts of a Windows Restart, searching OS drive for "1Password*" files and deleting those that look like system folders under the \user folder. After in excess of 5 attempts at this, and various other attempts to get the app (Other phrases come to mind) to recognize the account on .CA that I can logon to via the browser.

If anyone can assist I"d be forever in your debt. Non monetary payment.

I'll send this on to support and see what they have to say.

An example is my error in creating my initial 1PW account on the .COM site and finding out many hours of work later that to be billed in $CA I needed to create an account on the .CA site and then migrate items from the .COM account to the .CA site and then delete the .COM account. An easily made error that resulted in a days of effort that led me to finally give up. All I wanted was to get billed in $CA and the Product required way more work than was acceptable to me.

Yeah that's pretty fair comment GolferWHH - it shouldn't be so hard for something as simply as being billed in your preferred currency. I can picture some reasons why 1PW have set up their business and sites as they have (possibly around having registered offices in US, CA, EU, etc, and related tax laws) - but it should definitely be easy to change... And not such a big thing that it makes you consider ditching the product altogether... 😥

After spending an unacceptable amount of time trying to get 1PW to work, and with some fabulous support from the 1PW community on this forum I just can't continue. The last straw was a repeat of the 1PW software (App/Extension/Website which I'll call the Holy Trinity) not matching instructions on the 1PW. The latest was moving from the US to the CA site. It has been painful trying to get 1PW working in our home environment, and I'm sad that I just can't justify continuing.

1PW is clearly a good product technically and is attractive to those individuals for whom this is held in high regard. It is also a solid product in the Password Manager space. I say that after an extensive search and review of articles on Password Manager products.

During my trial/evaluation of 1PW some comments on this discussion reminds me of the wars between IBM Mainframe zealots (I was one at that time) HP and then Microsoft PC supporters way back when I worked in System SW in an IBM environment. Ultimately the decision for all is made based on a number of criteria, some objective and most being subject. What is essential to one is irrelevant to another. One truism I came to after 35+ years in IT is the customer is always right, and that applies even when one makes decisions while unwittingly ignoring issues with their choice.

A PW manager is a tool that allows me to keep track of the many internet sites that require accounts and passwords. Some, such as banking sites require a more robust security posture, for me this means robust passwords and 2FA. It is also essential to follow solid security practices: frequently changing site PWs, changing PW Manager master PW, using 2FA logon's to the PW Manager, monitoring site exposures and the list goes on. It may also be prudent to use a VPN. A PW manager that doesn't support and encourage that while retaining a level of ease of use is not serving the market.

I gave 1PW a solid assessment because of the Hacks of Lastpass. I'm disappointed that for me there were just too many product issues, Hopefully to forestall a holly war on this I'm not talking about the 1PW SW. An example is my error in creating my initial 1PW account on the .COM site and finding out many hours of work later that to be billed in $CA I needed to create an account on the .CA site and then migrate items from the .COM account to the .CA site and then delete the .COM account. An easily made error that resulted in a days of effort that led me to finally give up. All I wanted was to get billed in $CA and the Product required way more work than was acceptable to me.

In closing, I'd like to complement the 1PW Community for the timely and helpful support during my trial of the product. This community and the 1PW users contributing to it are one of the best elements of the 1PW Product.

One encouraging element is the progress on the broader Internet Security world, and the work I see in both PW products I've now got some hands on experience with.

I'm not sure what is going on with 1Password, I had it set to Never. Sometime, some random update for 1Password reset it to 30 days required password again.

This happened like 3 times so far, it kept changing my setting.

?!?