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toborx's avatar
toborx
New Contributor
5 months ago
Solved

Subscription frozen when i already paid for it

so i had free trial and i bought annual subscription and just yesterday 15 days day after my free trial ended i got frozen account even tough i already paid for the annual subscription anyone knows how to contact support or how to fix?

ios
  • toborx's avatar
    toborx
    5 months ago

    i fixed by requesting refund with apple and buying again but why is the support email so hard to get maybe im just blind but i didnt see it on the support page but thanks 

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Hello toborx​! 👋

    Welcome to 1Password! Please reach out to our billing team at support@1Password.com and they'll be able to help further. Use the email address associated with your 1Password account. 

    -Dave

    • toborx's avatar
      toborx
      New Contributor
      5 months ago

      i fixed by requesting refund with apple and buying again but why is the support email so hard to get maybe im just blind but i didnt see it on the support page but thanks 

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        5 months ago

        toborx​ 

        I'm glad that you were able to resolve the issue. Aside from using the direct email address, you can also ask the chatbot to create a ticket with our support team as well. 

        -Dave