Forum Discussion

Former Member's avatar
Former Member
3 years ago

Syncing Problems

All the answers I found were a bit dated, so I think a new run at it might be helpful.
iPhone 13 iOS 15.5
iPad mini iOS 15.5
MacBook Air, M1 chip, macOS 12
My iPhone has the most complete iPassword records, but it won't sync to the other devices.
I have signed out and back into my account on the 1Password webpage on each device.
I have signed out and back in my iCloud account on each device.
What's next?
Thanks, Klaus

1Password Version: 8.73
Extension Version: 2.3.7
OS Version: macOS 12.4
Browser:_ Safari
Referrer: forum-search:Syncing problems

ios
macos
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @cuencanerd ā€“ You're welcome! We'll be in touch soon.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @cuencanerd

    We've received your diagnostics report and I can see that it's in the right place, so one of the team will get back to you as soon as they can. :)

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @cuencanerd

    Yes, you'll need the built-in Mail app installed for that to work, so I'm glad you've got it sorted. Let me know when BitBot replies and I'll make sure we've received your diagnostics report into the right place.

  • Former Member's avatar
    Former Member
    3 years ago

    re-installed apple mail app and added an email. Sent report. Waiting for BitBot support ID number to post

  • Former Member's avatar
    Former Member
    3 years ago

    When I try to send iPhone says need to set up an email account. I have 2 installed. Default (in settings) is Outlook. Tried changing to Airmail to see if it would allow me to send...no joy

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @cuencanerd

    Thanks for checking that. Are you using a VPN or proxy, or anything similar, on your iPhone? If so, try turning it off, opening and unlocking 1Password and waiting a minute or two with 1Password open to see if the changes sync to 1Password.com.

    If you're not, or you're still having trouble, I'd like to ask you to create a diagnostics report from your iPhone:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    āš ļø Don't post your diagnostics report here.

    With your email, please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!