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markles's avatar
markles
New Contributor
2 years ago

Syncing

I have 1p installed on my Mac laptop and iPhone. But the Mac version doesn't have all the items that my iPhone has.

How do I solve this, please?

1Password for Mac 8.10.28 (81028034), on PRODUCTION channel (MacOS 14.4.1)
1Password for iOS 8.10.28 81028044, on PRODUCTION channel (iOS 17.4.1)


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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8 Replies

  • qdev's avatar
    qdev
    New Contributor

    I will try that too by the end and hopefully will fix it.

    Reinstall on the phone or on Mac ? Or both ?

  • qdev's avatar
    qdev
    New Contributor

    I mention I have similar issues too.

    I have noticed that only if do a change (add or update an item) on the phone, it is not synced back to the computer until I start changing something (else) on the computer which will trigger the sync and I'll get the changes from the phone, but not until that.

    I mention that I use a business account that I do not manage, and use also personal vaults.

    • 1Password for Mac 8.10.64 (81064007) on MacOS 15.3.1
    • 1Password for iOS 8.10.64 (81064007) on iOS 16.3.1
    • Jleick's avatar
      Jleick
      New Contributor

      Hey qdev!

      Have you tried uninstalling and reinstalling 1p from your mac as suggested by markles?  I’d be curious to see if this works consistently.

      • qdev's avatar
        qdev
        New Contributor

        Hi Jleick 

        I am a developer, and uninstalling / reinstalling an app just in order to force a sync doesn't seem like a legit solution.

        What I have discovered is that any changes done on the phone do not trigger any sync towards my Mac, while changes on Mac do trigger a sync and I see changes done on the phone as well, which sounds like a bug for me.

  • markles's avatar
    markles
    New Contributor

    I've solved it by deleting 1p from my Mac and reinstalling.